Metrofuser's Quality Management System Event Horizon Goes Live

Metrofuser's Quality Management System

 Event Horizon Goes Live

ROSELLE NJ, August 4th, 2014 Laser printer services and solution firm, announced automation that promises to push the reliability of the company's remanufactured fusers and printers to greater levels.

The technology behind the dynamic interface is similar to what is used in the banking and financial industry and allows unparalleled visibility. The system records change events and graphically overlays the event on the warranty rates of the fusers and printers. This allows the company to track corrective actions and spot trends faster. The data is collected across all departments so changes to packaging, production processes and components can be better communicated and quantified.

"Critical introspection is a cornerstone to Metrofuser remanufacturing, this technology will allow greater insight." said Chief Operating Officer William DeMuth "Thousands of hours in research and development have gone into the implementation of the Event Horizon system and the last obstacles to its full capabilities were cleared this summer." said DeMuth "We are excited about unleashing its full potential." 

Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser Releases MpsClass Line of Laser Printers

Chosen for their noteworthy reliability and cost effectiveness

ROSELLE NJ, June 26th, Metrofuser, a leader in the printer parts service industry, has announced the release of a full line of Laser Printers chosen for effectiveness in manage print environments. The models selected for MpsClass are the best in their respected categories, color monochrome and multifunction. MpsClass Printers are typically one third the price of the newer equivalent and are 100% remanufactured. Each model undergoes a rigorous inspection and reconditioning process and are backed by an extensive warranty. Although the printers are not technically new, they demonstrate the closest thing to new standards available. Metrofuser offers MpsClass printers in all sizes and various capabilities each selected based on their note worthy; Historical Reliability Low Cost Part Replacement Low Cost Toner Replenishment Service Technician Accessibility MpsClass laser printers are available only through a dealer only network. Metrofuser protects and supports its dealers with non branded owner’s manuals, collateral marketing and blind drop shipments. Each MpsClass printer comes with scalable warranties that range from 6-18-24 months. Scalable warranties offer dealers full control over cost points, expenses and profitability. For a complete list of MpsClass printers visit metrofuser.com or call 888-387-3771. About Metrofuser Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information,  visit http://www.metrofuser.com.

Paper Recommendations

Metrofuser Makes Paper Recommendations To Reduce Call Backs and Warranties

Printer Parts Provider Recommends ColorLok® and BLI Certification Paper For Reliable Office Printing. ROSELLE NJ, May 20th, Metrofuser, a leader in the printer parts service industry, has announced its recommendation for the ColorLok® and BLI Certified paper for use in Laser Printers and MFPs. Metrofuser’s testing department prints over 5 million copies on 2.5 million pages of paper per year. Over the last 11 years and in the process of repairing over 500,000 parts and printer devices, the company has seen the effects of both good and bad paper. Paper is increasingly a key contributor in poor printer performance and print quality but given little thought at the time of purchase and less thought when problems arise. Both ColorLok® and BLI Certified Paper provide clearly superior performance. Printers are more reliable and are able to maintain image quality over more pages when compared to abrasive, large-particle filler papers. In addition to experiencing significantly fewer paper jams and other errors, these papers leaves behind less dust and toner contaminants, which could potentially contribute to long-term printer reliability and image quality issues. Testing for these certifications involve running roughly one million sheets through dozens of different copiers, printers, fax machines, digital duplicators and multifunctional devices while assessing packaging quality, cut/edge attributes, image clarity and crease permanence, as well as numerous "runnability" metrics. The tests prove which papers are least likely to suffer from image quality or sheet-feed problems. Standards for MPS Providers Managed print services are an all-in-one solution for large fleets providing maintenance, toner and devices. Typically, however, the acquisition of paper is left to the customer. While MPS providers have the financial liability and performance accountability for uptime, they have little control or knowledge with regard to the quality of the paper. Paper certifications allow MPS providers to update contracts with specifications regarding standards. Certified papers are sold under various brands through retail, Internet, catalog, and contract stationers. Consumers can ask and look for the BLI or ColorLok® seal of approval on cartons and reams of imaging paper. One of the top manufactures funded a study shedding light on this growing problem. From the research, a paper titled “Laser Printer Performance and Reliability” was developed and is a great tool to educate end users. Links to this paper can be found below. Where to Buy White Paper Briefing Useful tool to educate end-users The Science Behind ColorLok Full Report About Metrofuser Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser Commissions a Tonerless Printer

ROSELLE NJ, December 13th, 2013 Laser printer parts and solution firm, Metrofuser commissioned a HP printer cake to celebrate 10 Years in business and thank its employees for their dedication and hard work.

Metrofuser has provided quality service parts, whole unit printers and training to its customers in the office equipment industry since 2003.

The company marked the occasion at its holiday party with the creation of a full scale cake in the shape of a HP 4250 laser printer. The confection printer weighed in over 25 pounds, took 8 hours to construct and fed 50.

Read More

2 Million Pound Milestone

Metrofuser Reaches 2 Million Pound Milestone

In August 2013, Metrofuser (www.metrofuser.com) will have reclaimed over 2 million pounds of technology while re-manufactured over 450,000 mechanical and electrical devices, returning them back into productive use.

Metrofuser’s Whole Business Model is Based on Recycling and Reuse
Metrofuser reclaims, remanufactures then remarkets components from office imaging machines such as laser printers and copiers.

Metrofuser works with leasing companies, reclamation centers, original equipment manufactures and municipalities to recycle assets and prevent electronic waste from ending up in landfills.

The companies R2 ready support programs recycle through remanufacturing. Metrofuser proactively collects end of life electronics and delivers these assets into a comprehensive remanufacturing program, where they are rebuilt to a “like-new” state and remarketed on whole or as sub assemblies. Metrofuser carefully removes, disassembles, cleans and ultimately remanufactures each component.  Many of the parts can be reintroduced back into the office ecosystem up to a half-dozen times. 

Highlights from 2012

• Last Year, Metrofuser remanufactured 58,000 mechanical and electronic parts, diverting 350,000 pounds of technology from ending up in landfills.

• Metrofuser recycled over 144,000 pounds of cardboard and paper.  E-invoicing uses technology to reduce paper waste, while a companywide paper and cardboard recovery and recycling initiative has ensured that no recyclable paper products are thrown away.

• The company rebuilt and remarketed 29,000 pounds of laser printers.

• Metrofuser also recycled over 22,000 pounds of aluminum/steel last year and is seeking to make sure that every unusable piece of equipment that cannot be a part of the remanufacturing process is reused and repurposed outside of the Metrofuser offices.

• Metrofuser’s Green Packaging Program encourages customers to return cores using the original packaging and is often able to reuse molds several times before they are compressed to 10% of their mass footprint with full support of a nationwide return & recycle program from the packaging vendor.

Metrofuser’s technology center is headquartered within Roselle, New Jersey and its West Coast Distribution Center is in Santa Ana, California. Both offices are in designated Urban Enterprise Zones.  Through commerce, the company, its vendors and customers make a direct impact into some of the fastest recovering communities in the country.
If you would like more information about Metrofuser's technology recycling program contact us.
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for five consecutive years. For more information, visit http://www.metrofuser.com.

Urban Economic Enterprise

“We are elated that we not only met our goals,” said Will DeMuth, Co-President, “but we have far exceeded it, contributing to a cleaner environment, establishing ourselves as an environmentally responsible corporate citizen, and continuing to raise the bar to increase responsibility industry-wide.“

About Metrofuser

HP M4555 Fusers to Lineup

Remanufactured HP Fusers Now Available Through Metrofuser

April 18th, 2013--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced remanufactured fusers for HP M4555 multi function printers. The availability of these fusers will help reduce costs and increase profitability for the company’s nationwide customer base.

Metrofuser provides two options to acquire these remanufactured fusers - by economical repair and return or by convenient advance exchange service. Metrofuser stocks the M4555 series fusers, part number RM1-7395, and they are ready for same day shipping.

Metrofuser's remanufactured fusers for HP Printers offer brilliant crisp black and white output and guaranteed against all image defects.

“Reliable parts solutions are in high demand with the advent of more feature-rich printers in the marketplace," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the M4555 series fuser,” adding that, "Our fusers hold up to the most demanding conditions offering unequaled durability - these fusers work flawlessly with OEM and compatible toners."
The introduction of these HP fusers to Metrofuser’s product line represents a continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority is to develop best-in-class repair and remanufacturing procedures along with rigid performance testing that enables us to deliver replacement parts that are unequaled in reliability and quality."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser Opens Printer Collection Center in NJ

ROSELLE NJ, March 15th, 2013 Laser printer services and solution firm, Metrofuser, is proud to announce the opening of a printer/part core collection center in New Jersey.

The 3500 square foot center will be located 257 Cox Street, Roselle NJ and will be the collection point for its US operations.

The new center will be capable of processing a variety of shipments from the tractor trailer load to small parcel collection of HP and Lexmark printers, parts including;
Fusers
Formatters
Transfer Belts/Kits
JetDirects
PIUs
Printers
Paper Trays

Recycling through Remanufacturing
Unlike other collection programs Metrofuser's program depends more on rebuilding and reclamation providing a new service life and less on processing or disposal. Metrofuser assumes the responsibility and cost of recycling to keep containers of parts from going into landfills while compensating the participants.

Variety of Compensation programs
Store Credit
Direct Payment
Charitable Donation
Core Bank
Urban Economic Enterprise
Metrofuser’s technology center is headquartered within Roselle, New Jersey. Through commerce, the company, its vendors and customers make a direct impact into one of the fastest recovering communities in the state.

Contact William DeMuth to discuss recycling options and strategic partnerships. For more information, visit www.metrofuser.com or call 888-FUSERS-1

About Metrofuser
For 10 years Metrofuser has remanufactured laser printer parts, printers and offered service training for HP, Lexmark and Canon brands. Multi point distribution allow delivery of their products in 1-2 day ground to 80% of the metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

Metrofuser Upgrades its Printer Packaging Program

ROSELLE NJ, 2013 printer parts provider, Metrofuser (www.metrofuser.com) announced the implementation of custom molds for 42XX Class printers.

This latest investment in packaging technology will provide professional presentation and superior protection. The 4 point mold system is CNC engineered forming to the laser printer utilizing Sealed Air's Instaflex Polyurethane. The mold design is proprietary and offers maximum amount of support with the minimum amount of material contact. The laser printers utilizing this packaging will be 4200, 4250, 4240, 4300 and 4350. Passed rigorous drop and handling testing in a ISTA lab.





Metrofuser began remanufacturing HP laser printers and multi-function devices in 2010. It is a division of the company that has seen rapid expansion, especially as managed print services (MPS) has taken hold and dealers look to find the most cost-effective, reliable printers to deploy.

The company publishes a guide “The Best Office Printers for 2013” which reveals the lowest cost of acquisition and ownership within the business community

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

Printer Service Training Courses Dates in California and New Jersey Set
Metrofuser Announces ServicePlus Training & Certification Courses Dates


Roselle NJ - February 10th, 2013 -Laser printer parts manufacturer Metrofuser (www.metrofuser.com) announced training dates for the repair/service of HP laser printers in March and April. These courses will count toward our factory certification training and will be held in Metrofuser training centers. More info

Seating is limited to 8 students so reserve your spot today!

Mon HP 4200/4300/4250/4350 Laser Printers
Tues NEW HP Network Printer Communications Details
Wed HP 4600/4650/5500 Laser Printers
Thur HP 9000/9050 Laser Printers
Fri HP 4014/4015/4515/M601/M602/M603 Laser Printers Details

April 8-12
Santa Ana, California Minutes from Disneyland

May 6-10
Roselle, New Jersey Minutes from NYC

Metrofuser's ServicePlus Training is a compilation of collaborative disciplines, parts theory, service management and general printer repair. Our classes provide students with hands-on, real-life scenarios challenging them to repair everything possible for each technology element with their own hands. Students break it, fix it, troubleshoot it, integrate it, migrate it, and deploy it. That’s what makes Metrofuser's ServicePlus Training better than others.

Metrofuser's ServicePlus Training will provide technicians with all of the comprehensive skills needed by a novice and will prove to be more than sufficient for the industry expert looking to get certified. This includes one of the only suites of courses covering the management side of the field service industry. This integration between the parts and service industries has allowed us to author training so comprehensive it is backed by three types of certifications: Certified Imaging Specialist, Independent Service Professional, and Service Management Professional. These certifications provide a competitive edge by elevating the expertise of your team above and beyond that of your competitors. More info

Who Should Attend?

· Entry-level technicians
· Help desk personnel
· Government technicians
· Repair / call center personnel
· Hardware manufacturer technicians
· Copier technicians
· Sales/Customer service personnel

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

http://www.metrofuser.com/newsroom/2013/Training.htm

Metrofuser Welcomes Veteran Inventory Specialist Troy Moreno

ROSELLE NJ, February 1st, 2013 Laser printer services and solution firm, Metrofuser, is proud to announce the addition of their latest team member, Veteran Inventory Specialist, Troy Moreno.

Troy is assigned to manage the accuracy and organization of laser printer service parts inventory such as refurbished fusers, maintenance kits, as well as Genuine (HP) Hewlett Packard printer parts.

Troy has 24 years in inventory management with companies like Best Buy, Compusa and RGIS and holds a degree in business accounting. As Troy integrates his experience with Metrofuser's, he will play a vital role in the success of the company." said Gary Klein, Director of Logistics.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

Read Article

Metrofuser Welcomes Quality Control Veteran Yefersson Ramirez

ROSELLE NJ, January 8th , 2013 printer parts provider, Metrofuser (www.metrofuser.com) ,is proud to announce the addition of their latest team member, veteran quality control specialist, Yefersson Ramirez.

Yefersson has 10 years in QC/QA of fusers / fusing assemblies and his experience runs from electro mechanical testing to product review.

"There are a handful of professionals in the country with his skill sets in xerographic component inspection," said Will DeMuth "we are lucky to have him join us. As Yefersson integrates his experience with Metrofuser's, he will play a vital role in the success of the company."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

For more information, visit http://www.metrofuser.com

Metrofuser Introduces HP Network Printer Communications Training Class

Roselle NJ - December 16th, 2012 -Laser printer parts manufacturer Metrofuser (www.metrofuser.com) announced the addition of a new class focusing on the communication issues and errors associated with Hewlett Packard LaserJet series printer models. This class is the latest addition to an ever-expanding curriculum of training for service professionals. More info

"Since 23% of all IT Help Desk Calls are printer or copier-related and the bulk of those are printer communication issues," said Will DeMuth, Metrofuser’s COO), "this class is essential for anyone in the business of supporting or repairing HP laser printers."

The class will cover a wide range of relevant material for field technicians including driver and firmware installation procedures, NVRAM resets, flash and memory installation, common error code resolutions and TCP/IP network configurations. Students will learn the theory of the systems interface and then work hands-on to configure and install printers and troubleshoot common issues.

“The class is structured in an open, student-friendly format,” said Metrofuser’s Eric Katz, “so that all students will feel comfortable and have their needs met. From entry-level or copier technicians looking to expand their knowledge to Help Desk or Call Center or government service professionals working with managed print services, everyone will come away with a better understanding of how laser printers work in a network environment.”

The goals of the class include:

Understanding the function of the system interface and its configuration.
Performing and understanding control panel operations, including service modes, test pages, firmware updates, and reset procedures.
Understanding and properly correcting error codes associated with the formatter system, TCP/IP
Configuration, driver installations, and firmware update procedures.

Metrofuser offers week-long training classes ten times a year at either one of its two facilities in Roselle, NJ or Santa Ana, CA. It plans to add the Network Printer Communications class to these training blocks, but will continue to offer custom training onsite or offsite to anyone who is interested. The next week of training in California is scheduled for January and another week of training will take place February in New Jersey.

Metrofuser Marks 10th Anniversary Of Company Founding

10 Year
Celebration
2003-2013

ROSELLE NJ, January 15th , 2013 -- January 2013 marks the beginning of the tenth calendar year that Metrofuser has provided quality service parts, whole unit printers and training to its customers in the office equipment industry.

In 2003, Metrofuser opened its doors as a remanufacturer and distributor of printer parts for Hewlett Packard laser printers. Over the years, the company has expanded its product portfolio to include Lexmark printer parts and it continues to offer increasingly more remanufactured, environmentally friendly alternatives for parts on the top monochrome, color and multifunction printers in the imaging supplies industry.

The company has evolved considerably over the past ten years, adapting quickly but thoughtfully to meet the needs of its customer base. The company opened up a California distribution facility in 2006 because, as Metrofuser’s CFO Eric Katz noted, “many of our customers are in the service business and cannot afford to wait two or three days for replacement parts to arrive.” Metrofuser has worked with regional and national carriers to expand its range of next-day ground coverage while keeping freight costs manageable.

In 2008, Metrofuser started to offer printer repair training classes. “It was an ideal way for us to support our current customers,” said Will DeMuth, Metrofuser’s Chief Operating Officer, “as well as expose our brand to new prospective customers. For growing service providers or copier dealers looking to increase their product base, our offering of weeklong repair and theory classes has been an essential tool in their expansion.”

Metrofuser also began remanufacturing HP laser printers and multi-function devices in 2010. It is a division of the company that has seen rapid expansion, especially as managed print services (MPS) has taken hold and dealers look to find the most cost-effective, reliable printers to deploy. Years of experience in developing proprietary products that solve the industry’s complex problems have positioned Metrofuser as an industry leader that adapts to meet the needs of its clientele and is first-to-market with product offerings and unique solutions.

Metrofuser has continued to grow year after year, despite an uncertain and often difficult economic climate. “The two most important forces in our rapid development,” said Demuth, “have been a superior team of professionals who care about keeping our customers happy and a maniacal obsession with improving and perfecting our quality. Many of our employees have been here for years, enabling us to create a core group of experienced technicians and managers whose dedication has allowed us to evolve and advance.”

“In the end,” said Katz, “we look at our relationship with the customer as a partnership. When we make great parts and printers, when we provide them with training and the tools for them to excel, that is when and how we are able to grow and develop as a company.”

He added, “We are proud of the company that we’ve built and even more grateful to our customers, partners and employees for the last ten years of service and support. We look forward to even better things in the future.”

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas.  Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

Metrofuser Says Thanks After Superstorm Sandy ROSELLE NJ, November 15th , 2012 -- Metrofuser (www.metrofuser.com) wanted to thank its employees, customers and relief workers for the support and restoration of services in its New Jersey headquarters.

Ninety five percent of the company's work force lives in the countries that where under a state of emergency declaration and in the path of the storm. These people, many without power, left their damaged homes and fought there way to get to work. Everyone exercised creative and unconventional means to return to, and maintain up time. We also want to thank our special customers that worked closely with us and recognize them for standing by our side which directly supported the families devastated by the storm. Finally we want to assure everyone our NJ facilities fully operational.

Please Help by Donating to Hurricane Sandy Disaster Relief http://www.foodbankmoc.org The FoodBank of Monmouth and Ocean Counties has been operational since the day after Hurricane Sandy, The foodbank provides meals from their kitchens, military rations (MREs), shelf stable food, disaster boxes, and fresh and frozen items for organizations cooking for victims and rescue workers.

http://monmouthcountyspca.org/ The Monmouth County Society for the Prevention of Cruelty to Animals was founded in 1945 to care for the community’s homeless, neglected and abused animals. We are a private, not-for-profit 501(c)3 organization led by a volunteer board of trustees. We are an independent organization not affiliated with the ASPCA, HSUS or Associated Humane Societies. The MCSPCA is also not a government agency and receives little or no funding from federal, state or local governments. Our ability to care for the community’s animals is supported solely by modest fees and donations.

About Metrofuser Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

Metrofuser Announces Single Day Training for Seven of the Latest HP Printers

http://www.metrofuser.com/newsroom/2012/M600.M601.M602.M603%20Training.htm

Metrofuser Announces Single Day Training for Seven of the Latest HP Printers
Hands-on training for the newest, widely deployed HP printers.

Roselle NJ – July 20th, 2012 Metrofuser, (www.metrofuser.com), one of the most recognized names in quality printer service parts and solutions announced a new class that combines the HP M600 class printers with its existing 4015/4515 training ServicePLUS program. The courses are available at the company’s Santa Ana (CA) and Roselle (NJ) training centers or special arrangements can be made for onsite customer training.

“This is sure to be one of the best training values out in the industry today,” said Will DeMuth, Metrofuser’s Chief Operating Officer. The new class will cover all of the following HP printer models – 4014, 4015, 4515, M600, M601, M602 AND M603.

Metrofuser's ServicePLUS Training is a compilation of collaborative disciplines, parts theory, service management and general printer repair. Our classes provide students with hands-on, real-life scenarios challenging them to repair everything possible for each technology element with their own hands. Students break it, fix it, install it, troubleshoot it, integrate it, migrate it, upgrade it and deploy it. That’s what makes Metrofuser's ServicePLUS Training better than others.

Metrofuser's ServicePLUS Training will provide technicians with all of the comprehensive tools needed by a novice and will prove to be more than sufficient for the industry expert looking to get certified. This includes one of the only suites of courses covering the management side of the field service industry. This integration between the parts and service industries has allowed us to author training so comprehensive it is backed by three types of certifications: Certified Imaging Specialist, Independent Service Professional, and Service Management Professional. These certifications provide a competitive edge by elevating the expertise of your team above and beyond that of your competitors.

Get Certified
Simply put, a technician that becomes certified has verified their professional ability relating to installation and support of network laser printers. This proof shows employers and clients that you posses the knowledge needed to service equipment right –the first time! Whether you are an entry-level or experienced technician, support printing and document imaging devices as only part of your job or are interested in expanding your credentials, Certification offers proof of your skills. All students will receive Certificate of Achievement for taking the course only thru passing the test you will be awarded a certification. Our Certifications include Service Manager Professional (SMP), Independent Service Professional (ISP) and Certified Imaging Specialist (CIS).

Who Should Attend?
· Entry-level technicians
· Help desk personnel
· Government technicians
· Repair / call center personnel
· Hardware manufacturer technicians
· Copier technicians
· Sales/Customer service personnel

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

Metrofuser Personalizes Buying Parts Online With Launch of Customer Portal

Metrofuser, (www.metrofuser.com), one of the most recognized names in quality printer service parts and solutions is making it easier for service providers to locate and purchase their products with the launch of their new customer portal.

The website will have access to parts that have been provided by popular brands like HP, Lexmark as well as many third party solutions, providing everything professionals will need to repair HP and Lexmark laser printers. Many of the remanufactured products are sold at wholesale up to 60% below OEM. The site offers a range of laser printer products like

Fuser Assemblies
Power Supplies
Logic Boards
Paper Handling Units
Certified Refurbished Printers
Maintenance Kits
OEM & Compatible Parts
JetDirect Cards
Unique Tools and Equipment


Storefront and More
Metrofuser has developed one of the most robust part searches in the industry utilizing un-exact part numbers and keyword logic. Customer's can manage mutli carrier, multi-ship address books, view order history and more.

An advanced drag & drop analytics package allows service managers and buyers reporting and charting so they can manage every aspect of the parts business.

Humanized Approach to Buying Parts Online
An integrated sales support chat will be available to provide live help and and answer any questions. Pre/Post sale technical questions can be answered by Metrofuser live US based phone help desk.

Personal Service
Buying parts online shouldn't mean you have to sacrifice service. We are taking one-to-one relationships to the web by assigning customers a dedicated account representative. Seamless integration into the Metrofuser data systems enables customer's access to part price and availability so what happens on a phone with your representative is happening real time in your account on the web.

Take a Test Ride
Contact Metrofuser and register to tour the portal.

Buy with Confidence
Customers can trust the portal with sensitive data, including credit card numbers, addresses, preferences, and other personal information. Metrofuser's Commerce system places privacy and security of data, both during transmission and storage, as the top design priority. Systems are developed using SSL encryption and site certificates to ensure transmission safety, and encrypted storage and network security systems to manage confidential data.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, re-manufactured printers and offers service training for HP, Lexmark and Canon laser printers. With multi point distribution and same day shipping we can deliver products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies for four consecutive years. For more information, visit www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Dealers Can Now Offer Printer Cover Resurfacing Service

Metrofuser Introduces Specialty Aerosol for Printer Cover Refinishing

April 15th, 2012--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) is expanding its tool and equipment portfolio by introducing an aerosol spray paint for HP laser jet printers and MFPs. The availability of this product will increase profitability for dealers and allow them to offer a unique service.

Our Challenge
Over time the various panels on HP printers color aged differently while some remain light white others turn various shades of yellow leaving a perfectly running Laser Jet printer looking like it was stitched together from various parts. Now poor cosmetic printers can be brought back to life.
Our Proprietary RM1-X101 Formula
Metrofuser worked closely with a specialty coating fabricator to develop this custom blend in a easy to use aerosol so it can be distributed to dealers. The formula is color corrected so acceptable aged covers can match newly refinished ones. It is the same durable acrylic lacquer used in Metrofuser's coating program for printer re-manufacturing.

4200 printer with yellow covers

Opportunity for Dealers
Many dealers will roll it out as a initial printer refresh service while others can sell as an up charge during regular maintenance service call either way its a compelling and unique service for BtoB printer end-users." said Will DeMuth Chief Operating Officer. "More over it is a excellent tool for MPS programs by extending the cosmetic life of the legendary HP work horse printers." DeMuth continued to say "It makes a fine addition to our tool and equipment program"

Available in 12 3/4 oz aerosol can,361 net wt. exclusively at Metrofuser.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, re-manufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser Announces the Release of ZeroSet™ Technology for CP4025/CP4525 Printers.

Metrofuser Announces the Release of
ZeroSet™ Technology for CP4025/CP4525 Printers.


Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced ZeroSet technology into their remanufactured HP LaserJet CP4025/CP4525 fusers. ZeroSet technology is a new remanufacturing solution that will automatically reset the fuser count to zero upon fuser installation.

Before ZeroSet, remanufacturers have been distributing fusers that will either not reset the fuser (CE246A) count or have resorted to selling expensive OEM fusers to customers. Metrofuser's ZeroSet technology employs a fuseable link solution similar OEM fuser proprietary technology enabling Metrofusers remanufactured CP4025/CP4525 fuser to properly reset the fuser count to zero upon installation.

"Technicians have always reset page counts themselves, but HP has designed their fusers to reset the fuser page count automatically," said Mark Makuch, Operations Manager at Metrofuser, "With ZeroSet technology, techs can install our remanufactured fusers and be confident that the fuser count will automatically reset like it is supposed to."

"Remanufactured fusers without ZeroSet technology usually will not reset the fuser page count or clear the "REPLACE IMAGE FUSING UNIT" maintenance message," adds Will DeMuth, COO and co-President, "Not resetting the maintenance message or fuser count leaves the technician guessing about fuser life and risks them changing a fuser with thousands of pages worth of life left, or worse, over-extending the fuser potentially risking the printer going down. ZeroSet saves the technician time and their customer money."

About Metrofuser Metrofuser remanufactures and distributes printer parts for HP and Lexmark laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http://www.metrofuser.com, or call 888-Fusers-1 Ext 107

Metrofuser Launches Printer Help Desk

http://www.metrofuser.com/newsroom/2012/Help_Desk.htm

Roselle, New Jersey- Business printer solution provider Metrofuser (www.metrofuser.com) announced expansive changes to its Technical Support Department, to offer full printer help desk capabilities designed for IT organizations that help them maximize service revenue and reduce costs.


Metrofuser revamped its technical support department and retooled with new solutions that will bridge world class support to organization’s frontlines. Various tools have been integrated into our Enterprise Help Desk including remote monitoring, print monitoring solutions and online self help.

Since 23% of all IT help desk calls are printer related we believe Metrofuser is positioned to provide the fastest, most cost efficient solution to one of the largest segments of calls in the help desk community. The Enterprise Help Desk Solution is a re-sellable, re-branded and can be marketed as a value added offering by service providers that promises to increase printer device uptime and reduce costs.



"Our goal has been to reduce service call waste in forms." said Will DeMuth, Co-President of Metrofuser. "We have always viewed technical support as an extension of quality by assisting customers in pre part ordering diagnosis and pre warranty assumptions. This service is the next step in the evolution to improve quality and service. These initiatives are scaleable to meet the customer needs allowing the service provider to set the level of support involvement from minimal data collection to trouble shooting and testing services. “We are very excited to roll-out of the new structure, and look forward to providing additional services to our customers.”



MPS Help Desk

Now you can vertically integrate a specialized printer support help desk with the best in breed print management tools. Real-time monitoring/responses unleashes the full capability of MPS software. From Metrofuser’s print monitoring center, printers all over the globe can be tracked. Metrofuser can monitor and respond to customers running PrintFleet or FMAudit or any other print management software.



Help Desk First Response

Our First responders are specialists, Grizzled Veterans in the imaging devices industry with a minimum of 10 years of experience troubleshooting and repairing these devices in the field. Our depth and breadth of knowledge in imaging equipment is unparalleled. Our staff is matched only by the tools the are provided including oem service manuals, factory service bulletins and our own proprietary service note library. We support some of the biggest names out there with our mission to assist is diagnosis, pre failure analysis to eliminate wrong part orders and call backs.



Revolutionary Features

Toner cartridge warranty verification and testing

Industry print monitoring help desk and first response

DirectConnect Representation

Service Triggered Parts Ordering

Device Action and Part Replacement History Log



Best Suited For

Toner Cartridge Resellers

Printer/Parts Resellers

MPS Service Providers

Local/National Service Providers





These new initiatives will further benefit our customers and help users to expand customized MPS solutions that are exclusively branded for our customers.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser Introduces HP Color LaserJet CP4025/CM4525MFP Fuser to Market

Metrofuser Introduces HP Color LaserJet CP4025/CM4525MFP Fuser to Market

Introduction guarantees brilliant crisp black and vibrant color prints.

Laser printer parts manufacturer Metrofuser (www.metrofuser.com), has introduced remanufactured fusers and maintenance kits for the Hewlett Packard Color LaserJet CP4025/CM4525MFP Fuser (CC493-67911). This model joins Metrofuser's already established lineup of remanufactured printer parts for HP Color LaserJet printers.

“Reliable color laser printer parts solutions are in high demand with the advent of more feature-rich color laser printers in the marketplace - particularly for Hewlett Packard Color LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the CP4025/CM4525MFP fuser."

Metrofuser's remanufactured fusers for HP's Color LaserJet printers offer brilliant crisp black/white printouts as well as vibrant color prints and guaranteed against such defects as image ghosting, toner buildup and film tearing.

"Our Color LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."

The introduction of the repair solutions for the Color LaserJet CP4025/CM4525MFP represents Metrofuser's continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority continues to be developing best-in-class repair and remanufacturing standards.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com.