Metrofuser Says Thanks After Superstorm Sandy ROSELLE NJ, November 15th , 2012 -- Metrofuser (www.metrofuser.com) wanted to thank its employees, customers and relief workers for the support and restoration of services in its New Jersey headquarters.

Ninety five percent of the company's work force lives in the countries that where under a state of emergency declaration and in the path of the storm. These people, many without power, left their damaged homes and fought there way to get to work. Everyone exercised creative and unconventional means to return to, and maintain up time. We also want to thank our special customers that worked closely with us and recognize them for standing by our side which directly supported the families devastated by the storm. Finally we want to assure everyone our NJ facilities fully operational.

Please Help by Donating to Hurricane Sandy Disaster Relief http://www.foodbankmoc.org The FoodBank of Monmouth and Ocean Counties has been operational since the day after Hurricane Sandy, The foodbank provides meals from their kitchens, military rations (MREs), shelf stable food, disaster boxes, and fresh and frozen items for organizations cooking for victims and rescue workers.

http://monmouthcountyspca.org/ The Monmouth County Society for the Prevention of Cruelty to Animals was founded in 1945 to care for the community’s homeless, neglected and abused animals. We are a private, not-for-profit 501(c)3 organization led by a volunteer board of trustees. We are an independent organization not affiliated with the ASPCA, HSUS or Associated Humane Societies. The MCSPCA is also not a government agency and receives little or no funding from federal, state or local governments. Our ability to care for the community’s animals is supported solely by modest fees and donations.

About Metrofuser Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

Metrofuser Announces Single Day Training for Seven of the Latest HP Printers

http://www.metrofuser.com/newsroom/2012/M600.M601.M602.M603%20Training.htm

Metrofuser Announces Single Day Training for Seven of the Latest HP Printers
Hands-on training for the newest, widely deployed HP printers.

Roselle NJ – July 20th, 2012 Metrofuser, (www.metrofuser.com), one of the most recognized names in quality printer service parts and solutions announced a new class that combines the HP M600 class printers with its existing 4015/4515 training ServicePLUS program. The courses are available at the company’s Santa Ana (CA) and Roselle (NJ) training centers or special arrangements can be made for onsite customer training.

“This is sure to be one of the best training values out in the industry today,” said Will DeMuth, Metrofuser’s Chief Operating Officer. The new class will cover all of the following HP printer models – 4014, 4015, 4515, M600, M601, M602 AND M603.

Metrofuser's ServicePLUS Training is a compilation of collaborative disciplines, parts theory, service management and general printer repair. Our classes provide students with hands-on, real-life scenarios challenging them to repair everything possible for each technology element with their own hands. Students break it, fix it, install it, troubleshoot it, integrate it, migrate it, upgrade it and deploy it. That’s what makes Metrofuser's ServicePLUS Training better than others.

Metrofuser's ServicePLUS Training will provide technicians with all of the comprehensive tools needed by a novice and will prove to be more than sufficient for the industry expert looking to get certified. This includes one of the only suites of courses covering the management side of the field service industry. This integration between the parts and service industries has allowed us to author training so comprehensive it is backed by three types of certifications: Certified Imaging Specialist, Independent Service Professional, and Service Management Professional. These certifications provide a competitive edge by elevating the expertise of your team above and beyond that of your competitors.

Get Certified
Simply put, a technician that becomes certified has verified their professional ability relating to installation and support of network laser printers. This proof shows employers and clients that you posses the knowledge needed to service equipment right –the first time! Whether you are an entry-level or experienced technician, support printing and document imaging devices as only part of your job or are interested in expanding your credentials, Certification offers proof of your skills. All students will receive Certificate of Achievement for taking the course only thru passing the test you will be awarded a certification. Our Certifications include Service Manager Professional (SMP), Independent Service Professional (ISP) and Certified Imaging Specialist (CIS).

Who Should Attend?
· Entry-level technicians
· Help desk personnel
· Government technicians
· Repair / call center personnel
· Hardware manufacturer technicians
· Copier technicians
· Sales/Customer service personnel

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

Metrofuser Personalizes Buying Parts Online With Launch of Customer Portal

Metrofuser, (www.metrofuser.com), one of the most recognized names in quality printer service parts and solutions is making it easier for service providers to locate and purchase their products with the launch of their new customer portal.

The website will have access to parts that have been provided by popular brands like HP, Lexmark as well as many third party solutions, providing everything professionals will need to repair HP and Lexmark laser printers. Many of the remanufactured products are sold at wholesale up to 60% below OEM. The site offers a range of laser printer products like

Fuser Assemblies
Power Supplies
Logic Boards
Paper Handling Units
Certified Refurbished Printers
Maintenance Kits
OEM & Compatible Parts
JetDirect Cards
Unique Tools and Equipment


Storefront and More
Metrofuser has developed one of the most robust part searches in the industry utilizing un-exact part numbers and keyword logic. Customer's can manage mutli carrier, multi-ship address books, view order history and more.

An advanced drag & drop analytics package allows service managers and buyers reporting and charting so they can manage every aspect of the parts business.

Humanized Approach to Buying Parts Online
An integrated sales support chat will be available to provide live help and and answer any questions. Pre/Post sale technical questions can be answered by Metrofuser live US based phone help desk.

Personal Service
Buying parts online shouldn't mean you have to sacrifice service. We are taking one-to-one relationships to the web by assigning customers a dedicated account representative. Seamless integration into the Metrofuser data systems enables customer's access to part price and availability so what happens on a phone with your representative is happening real time in your account on the web.

Take a Test Ride
Contact Metrofuser and register to tour the portal.

Buy with Confidence
Customers can trust the portal with sensitive data, including credit card numbers, addresses, preferences, and other personal information. Metrofuser's Commerce system places privacy and security of data, both during transmission and storage, as the top design priority. Systems are developed using SSL encryption and site certificates to ensure transmission safety, and encrypted storage and network security systems to manage confidential data.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, re-manufactured printers and offers service training for HP, Lexmark and Canon laser printers. With multi point distribution and same day shipping we can deliver products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies for four consecutive years. For more information, visit www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Dealers Can Now Offer Printer Cover Resurfacing Service

Metrofuser Introduces Specialty Aerosol for Printer Cover Refinishing

April 15th, 2012--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) is expanding its tool and equipment portfolio by introducing an aerosol spray paint for HP laser jet printers and MFPs. The availability of this product will increase profitability for dealers and allow them to offer a unique service.

Our Challenge
Over time the various panels on HP printers color aged differently while some remain light white others turn various shades of yellow leaving a perfectly running Laser Jet printer looking like it was stitched together from various parts. Now poor cosmetic printers can be brought back to life.
Our Proprietary RM1-X101 Formula
Metrofuser worked closely with a specialty coating fabricator to develop this custom blend in a easy to use aerosol so it can be distributed to dealers. The formula is color corrected so acceptable aged covers can match newly refinished ones. It is the same durable acrylic lacquer used in Metrofuser's coating program for printer re-manufacturing.

4200 printer with yellow covers

Opportunity for Dealers
Many dealers will roll it out as a initial printer refresh service while others can sell as an up charge during regular maintenance service call either way its a compelling and unique service for BtoB printer end-users." said Will DeMuth Chief Operating Officer. "More over it is a excellent tool for MPS programs by extending the cosmetic life of the legendary HP work horse printers." DeMuth continued to say "It makes a fine addition to our tool and equipment program"

Available in 12 3/4 oz aerosol can,361 net wt. exclusively at Metrofuser.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, re-manufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser Announces the Release of ZeroSet™ Technology for CP4025/CP4525 Printers.

Metrofuser Announces the Release of
ZeroSet™ Technology for CP4025/CP4525 Printers.


Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced ZeroSet technology into their remanufactured HP LaserJet CP4025/CP4525 fusers. ZeroSet technology is a new remanufacturing solution that will automatically reset the fuser count to zero upon fuser installation.

Before ZeroSet, remanufacturers have been distributing fusers that will either not reset the fuser (CE246A) count or have resorted to selling expensive OEM fusers to customers. Metrofuser's ZeroSet technology employs a fuseable link solution similar OEM fuser proprietary technology enabling Metrofusers remanufactured CP4025/CP4525 fuser to properly reset the fuser count to zero upon installation.

"Technicians have always reset page counts themselves, but HP has designed their fusers to reset the fuser page count automatically," said Mark Makuch, Operations Manager at Metrofuser, "With ZeroSet technology, techs can install our remanufactured fusers and be confident that the fuser count will automatically reset like it is supposed to."

"Remanufactured fusers without ZeroSet technology usually will not reset the fuser page count or clear the "REPLACE IMAGE FUSING UNIT" maintenance message," adds Will DeMuth, COO and co-President, "Not resetting the maintenance message or fuser count leaves the technician guessing about fuser life and risks them changing a fuser with thousands of pages worth of life left, or worse, over-extending the fuser potentially risking the printer going down. ZeroSet saves the technician time and their customer money."

About Metrofuser Metrofuser remanufactures and distributes printer parts for HP and Lexmark laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http://www.metrofuser.com, or call 888-Fusers-1 Ext 107

Metrofuser Launches Printer Help Desk

http://www.metrofuser.com/newsroom/2012/Help_Desk.htm

Roselle, New Jersey- Business printer solution provider Metrofuser (www.metrofuser.com) announced expansive changes to its Technical Support Department, to offer full printer help desk capabilities designed for IT organizations that help them maximize service revenue and reduce costs.


Metrofuser revamped its technical support department and retooled with new solutions that will bridge world class support to organization’s frontlines. Various tools have been integrated into our Enterprise Help Desk including remote monitoring, print monitoring solutions and online self help.

Since 23% of all IT help desk calls are printer related we believe Metrofuser is positioned to provide the fastest, most cost efficient solution to one of the largest segments of calls in the help desk community. The Enterprise Help Desk Solution is a re-sellable, re-branded and can be marketed as a value added offering by service providers that promises to increase printer device uptime and reduce costs.



"Our goal has been to reduce service call waste in forms." said Will DeMuth, Co-President of Metrofuser. "We have always viewed technical support as an extension of quality by assisting customers in pre part ordering diagnosis and pre warranty assumptions. This service is the next step in the evolution to improve quality and service. These initiatives are scaleable to meet the customer needs allowing the service provider to set the level of support involvement from minimal data collection to trouble shooting and testing services. “We are very excited to roll-out of the new structure, and look forward to providing additional services to our customers.”



MPS Help Desk

Now you can vertically integrate a specialized printer support help desk with the best in breed print management tools. Real-time monitoring/responses unleashes the full capability of MPS software. From Metrofuser’s print monitoring center, printers all over the globe can be tracked. Metrofuser can monitor and respond to customers running PrintFleet or FMAudit or any other print management software.



Help Desk First Response

Our First responders are specialists, Grizzled Veterans in the imaging devices industry with a minimum of 10 years of experience troubleshooting and repairing these devices in the field. Our depth and breadth of knowledge in imaging equipment is unparalleled. Our staff is matched only by the tools the are provided including oem service manuals, factory service bulletins and our own proprietary service note library. We support some of the biggest names out there with our mission to assist is diagnosis, pre failure analysis to eliminate wrong part orders and call backs.



Revolutionary Features

Toner cartridge warranty verification and testing

Industry print monitoring help desk and first response

DirectConnect Representation

Service Triggered Parts Ordering

Device Action and Part Replacement History Log



Best Suited For

Toner Cartridge Resellers

Printer/Parts Resellers

MPS Service Providers

Local/National Service Providers





These new initiatives will further benefit our customers and help users to expand customized MPS solutions that are exclusively branded for our customers.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107