Key Aspects of HP Care Packs That Buyers and Sellers Must Understand!

hp-printer-support

HP Care Packs are essentially extended warranties, very similar to what you would be offered at check out at Best Buy or Walmart.

They are convenient add on purchases that are priced from $49 and all the way up to $1000 depending on response time and defective media retention options.

The standard original equipment manufactures warranty is 1 year from the date of purchase on printer / mfp devices. HP Care Pack's can extend that coverage from 2 to 4 years.

Some of them come with Accidental Damage Protection (See Limitations Section)

In many cases HP Care Packs can be purchased pre and post device purchase. HP Care Packs for printers can be found online here.

https://www8.hp.com/us/en/services/consumer/carepack-print.html

HP Care Pack Terms and Conditions

Popular Care Packs


$49 UG117A 2 Year Next Day Exchange LJ M102, M130, M201, M203, M225, M227, M281
$99 U9CQ4A 3 Year Next Day Exchange LaserJet Pro M501
$119 U8TN1A 3 Year Next Day Onsite Support Color LaserJet M452
$159 U9MV2A 3 Year Next Day Exchange LaserJet Enterprise M607
Complete List of HP Car Packs

Key Aspects #1
It is important to point out that the purchasing Care Pack does not eliminate the need preventive maintenance. Some parts that may fall under PM umbrella may be considered consumables.
Transfer belt - Kits
Maintenance kits
Printer Fusers
Pickup and Transfer Rollers and Separation Pads

According to the Data Sheet for HP Care Packs
Consumable items including, but not limited to, removable media, customer-replaceable batteries and tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered by this service.
Using a automotive analogy some items are like the tires, oil and gas that no automotive bumper to bumper warranty covers. Supplies and consumables are not covered. Check the service manual these items may not be provided repaired or replaced as part of the HP car Pack Service

If the user is calling for service and thinking the HP care Pack will cover it will be surprised to hear consumable part replacement may be a out of pocket expenses.

If the problem cannot be resolved remotely during technical phone support HP can replace the failed product with a new or equivalent-to-new product free of major cosmetic defects

What is Equivalent-To-New?
The OEM may use remanufactured parts that are equivalent to new in performance.


Key Aspects #2
Since the end user wants the issue to be solved quickly whats faster then having the end user act as the first responder. Ultimately getting the printer back up and running is what everyone wants however it is important that everyone understand the scope of their responsibilities.

What Are Customer Responsibilities?
Upon HP request, the Customer will be required to support HP’s remote problem resolution efforts. The Customer will:


Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility


Start self-tests and install and run other diagnostic tools and programs


Install customer-installable firmware updates and patches


Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair (CSR) parts and replacement products delivered to the Customer.

The Customer agrees to pay additional charges if the Customer requests that HP install customer-installable firmware updates or patches. Any additional charges to the Customer will be on a time-and-materials basis, unless otherwise previously agreed in writing by HP and the Customer.

In cases where Customer Self Repair parts or replacement products are shipped to resolve a problem, the Customer is responsible for returning the defective part or product within a time period designated by HP.

In the event that HP does not receive the defective part or product within the designated time period or if the part or product is degaussed or otherwise physically damaged upon receipt, the Customer will be required to pay the HP list price for the defective part or product, as determined by HP.

Customer responsibilities If the Customer does not act upon the specified Customer responsibilities, at HP’s discretion, HP or the HP authorized service provider will i) not be obligated to deliver the services as described, or ii) perform such service at the Customer’s expense at the prevailing time and material rates.

Service levels and response times for Care Pack services may vary depending on your geographic location. make sure you understand the limitations.

Helpful Resources


Paper Jam Solutions For Laserjet Printers


Printer Service And Parts Glossary


Simple Steps To Isolating Printer Image Defects And Free Printable Tools


Printer Service Error Codes


Top Five HP Printer Troubleshooting Skills

Printer Service Response Time & Travel zones
Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, there will be an additional travel charge. Travel zones and charges, if applicable, may vary in some geographic locations. Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have modified response times for extended travel, as shown in the table below.

Distance from HP Support Office
Next Bus day Onsite Response Time Travel Zone Charges


Zones 0 to 2 0-50 miles (0–80 km) Next business day No Uplift


Zone 3 51-100 miles (81-160km) Next business day No Uplift


Zone 4 101-200 miles (161-320km) 1 additional business day No Uplift


Zone 5 201-300 miles (321-480km) 2 additional business days Custom Quoted based on actual travel charges


Zone 6 Beyond 300 miles (+480km) Not Available Custom Quoted based on actual travel charges
Distance from HP Support Office
4-hour Onsite Response Time 6-hour Hardware Call-to-Repair Time Commitment Travel Zone Charges


Zones 0 to 2 0-50 miles (0–80 km) 4 hours 6 hours No Uplift


Zone 3 51-100 miles (81-160km) 4 hours 8 hours No Uplift


Zone 4 101-200 miles (161-320km) 8 hours Not Available No Uplift


Zone 5 201-300 miles (321-480km) Not Available Not Available Custom Quoted based on actual travel charges


Zone 6 Beyond 300 miles (+480km) Not Available Not Available Custom Quoted based on actual
What are Defective Media Retention Services?
Sometimes, even the best storage media can fail. When it does, you don’t want to send your enterprise’s confidential data to a remote facility. You want to keep it right where it is. You want HP Defective Media Retention.
The OEM will manage the recovery of the data at your site. So you can retain control while getting back to business. And if you need a replacement drive, HP Support Services can provide it at no additional charge.

HP Care Packs are a great way to mitigate risks but both buyers and sellers need to understand the expectations.

Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

All trademarks referenced are the property of their respective holders and are used only to identify product compatibility. These products are not sponsored, affiliated with, manufactured by or distributed by the named trademark holders

Metrofuser Welcomes Veteran Inventory Specialist Troy Moreno

ROSELLE NJ, February 1st, 2013 Laser printer services and solution firm, Metrofuser, is proud to announce the addition of their latest team member, Veteran Inventory Specialist, Troy Moreno.

Troy is assigned to manage the accuracy and organization of laser printer service parts inventory such as refurbished fusers, maintenance kits, as well as Genuine (HP) Hewlett Packard printer parts.

Troy has 24 years in inventory management with companies like Best Buy, Compusa and RGIS and holds a degree in business accounting. As Troy integrates his experience with Metrofuser's, he will play a vital role in the success of the company." said Gary Klein, Director of Logistics.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1

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Metrofuser Personalizes Buying Parts Online With Launch of Customer Portal

Metrofuser, (www.metrofuser.com), one of the most recognized names in quality printer service parts and solutions is making it easier for service providers to locate and purchase their products with the launch of their new customer portal.

The website will have access to parts that have been provided by popular brands like HP, Lexmark as well as many third party solutions, providing everything professionals will need to repair HP and Lexmark laser printers. Many of the remanufactured products are sold at wholesale up to 60% below OEM. The site offers a range of laser printer products like

Fuser Assemblies
Power Supplies
Logic Boards
Paper Handling Units
Certified Refurbished Printers
Maintenance Kits
OEM & Compatible Parts
JetDirect Cards
Unique Tools and Equipment


Storefront and More
Metrofuser has developed one of the most robust part searches in the industry utilizing un-exact part numbers and keyword logic. Customer's can manage mutli carrier, multi-ship address books, view order history and more.

An advanced drag & drop analytics package allows service managers and buyers reporting and charting so they can manage every aspect of the parts business.

Humanized Approach to Buying Parts Online
An integrated sales support chat will be available to provide live help and and answer any questions. Pre/Post sale technical questions can be answered by Metrofuser live US based phone help desk.

Personal Service
Buying parts online shouldn't mean you have to sacrifice service. We are taking one-to-one relationships to the web by assigning customers a dedicated account representative. Seamless integration into the Metrofuser data systems enables customer's access to part price and availability so what happens on a phone with your representative is happening real time in your account on the web.

Take a Test Ride
Contact Metrofuser and register to tour the portal.

Buy with Confidence
Customers can trust the portal with sensitive data, including credit card numbers, addresses, preferences, and other personal information. Metrofuser's Commerce system places privacy and security of data, both during transmission and storage, as the top design priority. Systems are developed using SSL encryption and site certificates to ensure transmission safety, and encrypted storage and network security systems to manage confidential data.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, re-manufactured printers and offers service training for HP, Lexmark and Canon laser printers. With multi point distribution and same day shipping we can deliver products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies for four consecutive years. For more information, visit www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser Introduces HP Color LaserJet CP4025/CM4525MFP Fuser to Market

Metrofuser Introduces HP Color LaserJet CP4025/CM4525MFP Fuser to Market

Introduction guarantees brilliant crisp black and vibrant color prints.

Laser printer parts manufacturer Metrofuser (www.metrofuser.com), has introduced remanufactured fusers and maintenance kits for the Hewlett Packard Color LaserJet CP4025/CM4525MFP Fuser (CC493-67911). This model joins Metrofuser's already established lineup of remanufactured printer parts for HP Color LaserJet printers.

“Reliable color laser printer parts solutions are in high demand with the advent of more feature-rich color laser printers in the marketplace - particularly for Hewlett Packard Color LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the CP4025/CM4525MFP fuser."

Metrofuser's remanufactured fusers for HP's Color LaserJet printers offer brilliant crisp black/white printouts as well as vibrant color prints and guaranteed against such defects as image ghosting, toner buildup and film tearing.

"Our Color LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."

The introduction of the repair solutions for the Color LaserJet CP4025/CM4525MFP represents Metrofuser's continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority continues to be developing best-in-class repair and remanufacturing standards.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser Introduces HP Color LaserJet CP3525/CM3530MFP Fuser to Market

Introduction guarantees brilliant crisp black and vibrant color prints.

Laser printer parts manufacturer Metrofuser (www.metrofuser.com), has introduced remanufactured fusers and maintenance kits for the Hewlett Packard Color LaserJet CP3525/CM3530MFP Fuser (CC519-67901). This model joins Metrofuser's already established lineup of remanufactured printer parts for HP Color LaserJet printers.

“Reliable color laser printer parts solutions are in high demand with the advent of more feature-rich color laser printers in the marketplace - particularly for Hewlett Packard Color LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the CP3525/CM3530MFP fuser."

Metrofuser's remanufactured fusers for HP's Color LaserJet printers offer brilliant crisp black/white printouts as well as vibrant color prints and guaranteed against such defects as image ghosting, toner buildup and film tearing.

"Our Color LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."

The introduction of the repair solutions for the Color LaserJet CP3525/CM3530MFP represents Metrofuser's continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority continues to be developing best-in-class repair and remanufacturing standards.

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser’s Latest Innovation Increases Printer Speeds 38%

Engineering Upgrade Converts 45 and 52 ppm Printers
into Blazing Fast 62 ppm

March 15th , 2011--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced and engineering upgrade for the P4014N and P4015N Printers which will increase the speed of both to 62 page minute

This performance upgrade is applied to all Metrofuser formatter boards and requires no other hardware changes. This easy and inexpensive upgrade is currently available for the 4014 and 4015 Printers.

Customers can purchase less inexpensive 4014 printer and have it programmed to perform at the speed of the more expensive brother.

Metrofuser provides two options - repair and return or by convenient advance exchange service. Metrofuser stocks the P4014N/4015N/P4515N formatters, part number CB438-67901, and they are ready for same day shipping.

“The introduction of formatter board to Metrofuser’s product line represents a continued commitment to invest in R&D.” stated Will DeMuth, Chief Operating Officer "Metrofuser's priority is to develop best-in-class repair and remanufacturing procedures along with rigid performance testing that enables us to deliver replacement parts that are unequaled in quality."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser Adds HP P2030/P2035/P2055 Fusers to Lineup

Metrofuser Adds HP P2030/P2035/P2055 Fusers to Lineup

Remanufactured HP Fusers Now Available Through Metrofuser

March 1st , 2011--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced remanufactured fusers for HP P2030/P2035/P2055 printers. The availability of these fusers will help reduce costs and increase profitability for the company’s nationwide customer base.

Metrofuser provides two options to acquire these remanufactured fusers - by economical repair and return or by convenient advance exchange service. Metrofuser stocks the P2030/P2035/P2055 fusers, part number RM1-6405, and they are ready for same day shipping.

Metrofuser's remanufactured fusers for HP Printers offer brilliant crisp black and white output and guaranteed against all image defects.

“Reliable parts solutions are in high demand with the advent of more feature-rich printers in the marketplace," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the P2030/P2035/P2055 fuser,” adding that, "Our fusers hold up to the most demanding conditions offering unequaled durability - these fusers work flawlessly with OEM and compatible toners."

The introduction of these HP fusers to Metrofuser’s product line represents a continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority is to develop best-in-class repair and remanufacturing procedures along with rigid performance testing that enables us to deliver replacement parts that are unequaled in reliability and quality."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Metrofuser’s Flash-It™ Restores Life to HP 4700 Transfer Kits

Metrofuser’s Flash-It™ Restores Life to HP 4700 Transfer Kits
New Tool extends the life of the 4700 transfer belt and maximizes consumables.

Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced the Flash-It Tool – a new solution that extends the life of the transfer belt, saving service companies thousands of dollars.

The HP LaserJet 4700 Series transfer belts are programmed to trip off a replacement message, “REPLACE TRANSFER KIT” at 120,000 pages. The only way to remove that message and restore the lifecycle was to purchase a costly new transfer kit.

The Flash-It Tool will set the transfer kit life to 100% and clear the “REPLACE TRANSFER KIT” message. This allows you to reuse the existing transfer kit far beyond the 120k pages that HP dictates. One of the benefits of the tool is that you can flash the lifecycle at any point. You don’t have to wait for the message. You can flash and synchronize fleets allowing scheduled maintenance rather then crisis management.

The ETB Flash Tool performs unlimited flashes, saving companies thousands of dollars in consumables and service calls. It is excellent for MPS environments allowing for maximization of consumables. It is easy to use, comes with instructions and is backed by toll free US based tech support.

The ETB Flash Tool is compatible with the following printers:
HP Color LJ CP4005dn (CB504A) HP Color LJ CP4005n (CB503A) HP Color LaserJet 4700 (HP Q7491A) HP Color LaserJet 4700DN(HP Q7493A) HP Color LaserJet 4700N (HP Q7492A)


About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com, or call 888-Fusers-1 Ext 107

HP 4200 Ripping Sleeve: Problem Solved

Metrofuser implements 2nd Generation AntiTear™ Technology solving Industry wide epidemic of failing fusers

Roselle NJ – October 1st, 2010 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has released its next generation engineering upgrade that has solved the defect than has plagued the imaging industry.

The Delaminated Fuser

The HP 4200 printer is a widely used 35 page per minute printer in the corporate environment however users of HP LaserJet 4200 series printers have experienced printing problems caused by delaminated or torn film on the product’s fuser and occurring long before the end of the fuser’s 200,000-page life. The delaminating causes a catastrophic image defect and has shortened the life of the fuser considerably.

After months of research and development, Metrofuser has built upon its existing technology that has corrected the film delaminating on the HP 4200 Fusing Assembly. The proprietary upgrade has been implemented in the production of the fuser.

The next Generation AntiTear™ Fuser Technology will dramatically change the landscape for the parts and service industry. This breakthrough will move us from reduction of film tears to complete elimination. Most importantly the next generation of AntiTear™ will enable the 4200 printer to be a viable solution in the modern (MPS) manage printer service environment.


Due to high demand, quantities may be limited. Call now to reserve your orders!


About Metrofuser LLC
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http:/www.metrofuser.com, or call 888-Fusers-1 Ext 107.

Metrofuser Introduces Remanufactured LaserJet P3015 Fuser to Market

http://www.metrofuser.com/newsroom/2010/P3015_fuser_RM1-6274.htm

Metrofuser Introduces Remanufactured
LaserJet P3015 Fuser to Market

Introduction guarantees brilliant crisp black and white printouts

Roselle NJ – September 1st, 2010 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced remanufactured fusers for the Hewlett Packard LaserJet P3010/P3015 printers (RM1-6274)

“Reliable laser printer parts solutions are in high demand with the advent of more feature-rich laser printers in the marketplace - particularly for Hewlett Packard LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the P3015fuser."

"We believe remanufacturing is not only a eco-friendly alternative, but it is also a chance for the part to evolve from its original state. At Metrofuser each repair generation is an evolution to greater quality - a continuous improvement from the original factory model. From implementing engineering upgrades and component-level redesigns all the way through to process engineering efficiencies, the evolution and innovation never stops at Metrofuser."

Metrofuser's remanufactured fusers for HP's LaserJet printers offer brilliant crisp black and white printouts and guaranteed against such defects as image ghosting, toner buildup and film tearing. "Our LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."
About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http:/www.metrofuser.com, or call 888-Fusers-1 Ext 107.

Metrofuser Introduces HP Color LaserJet CP6015 Fuser to Market

Metrofuser Introduces HP Color LaserJet CP6015

Fuser to Market

Introduction guarantees brilliant crisp black and vibrant color prints.



CP6015, CM6030, CM6040 MFP Fuser (RM1-3242)

Laser printer parts manufacturer Metrofuser (www.metrofuser.com), has introduced remanufactured fusers and maintenance kits for the Hewlett Packard Color LaserJet CP6015, CM6030, CM6040 MFP Fuser (RM1-3242). This model joins Metrofuser's already established lineup of remanufactured printer parts for HP Color LaserJet printers.

“Reliable color laser printer parts solutions are in high demand with the advent of more feature-rich color laser printers in the marketplace - particularly for Hewlett Packard Color LaserJet printers," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the 6015/6030/6040 fuser."

Metrofuser's remanufactured fusers for HP's Color LaserJet printers offer brilliant crisp black/white printouts as well as vibrant color prints and guaranteed against such defects as image ghosting, toner buildup and film tearing.

"Our Color LaserJet fusers hold up to the most demanding conditions offering unequaled durability," DeMuth adds, "these fusers work flawlessly with OEM and compatible toners."

The introduction of the repair solutions for the Color LaserJet 6015/6030/6040 represents Metrofuser's continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority continues to be developing best-in-class repair and remanufacturing standards.
About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http:/www.metrofuser.com, or call 888-Fusers-1 Ext 107.

Metrofuser Adds Canon ImageRunner C2620/C3200/C3220 Fusers to Lineup

Remanufactured Canon Fusers Now Available Through Metrofuser

High-quality color printing, copying, scanning and sending functions, and output speeds up to 32 pages-per-minute, the Color image RUNNER C3200 is the excellent color networked digital multifunction device

April 13, 2010--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced remanufactured fusers for Canon Image Runner C2620/C3200/C3220 copiers. The availability of these fusers will help reduce costs and increase profitability for the company’s nationwide customer base.


Metrofuser provides two options to acquire these remanufactured fusers - by economical repair and return or by convenient advance exchange service. Metrofuser stocks the C2620/C3200/C3220 fusers, part number FG6-9069, and they are ready for same day shipping.

Metrofuser's remanufactured fusers for Canon Color Copiers offer brilliant crisp black and white output as well as vibrant color prints guaranteed against such defects as image ghosting, and toner buildup.

“Reliable parts solutions are in high demand with the advent of more feature-rich color copiers in the marketplace - particularly for Canon Color MFDs," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the C2620/C3200/C3220 fuser,” adding that, "Our fusers hold up to the most demanding conditions offering unequaled durability - these fusers work flawlessly with OEM and compatible toners."

The introduction of Canon fusers to Metrofuser’s product line represents a continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority is to develop best-in-class repair and remanufacturing procedures along with rigid performance testing that enables us to deliver replacement parts that are unequaled in reliability and quality."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP and Lexmark laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http://www.metrofuser.com, or call 888-Fusers-1 Ext 107

“Better Then New” P3005, 2015 Formatters Now Available at Metrofuser

“Better Then New” P3005, 2015 Formatters
Now Available at Metrofuser


Roselle NJ – September 26th, 2009 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) announced the availability of Better than New formatter boards for the HP P3005 and 2015 printers. Existing OEM technology suffers from premature failures due to component level heat sensitivity. Errors inherent in HP’s factory model formatters include:


Toner or Paper light flashing and wont post to ready
“Freezes on Memory Count”
“49.FF”
“Replace Memory Dimm”
“Replace Dimm Zero”
“Flashing HP logo”


Metrofuser’s formatters are now equipped with heatsinks mounted on the processor to extend the life of the board. All re-chipped boards are put through a 24 hour burn in period to ensure reliability. Finally, all formatters are upgraded with the latest firmware to eliminate the 49.FF errors. The original MAC address is maintained.


“This repair solution we’ve implemented for the most troublesome formatter failures we’ve seen in years is a prime example of Metrofuser’s commitment to improve upon original equipment designs,” says Will DeMuth, Co-President, “The evolution continues here at Metrofuser as we roll out more and more parts solutions that make our products ‘Better than New’.”


Service companies can send boards to Metrofuser for repair to have this engineering upgrade installed or purchase the improved design part through Metrofuser’s advance exchange program. These engineering upgrades allow Metrofuser to double the 3-month OEM warranty on these parts to a 6 month warranty.

Remanufacturing Evolution
Metrofuser believes remanufacturing is not only an eco-friendly alternative, but it is also a chance for the part to evolve from its original state. At Metrofuser each repair generation is an evolution to greater quality - a continuous improvement from the original factory model. From implementing engineering upgrades and component-level redesigns all the way through to process engineering efficiencies, the evolution and innovation never stops at Metrofuser.

About Metrofuser
Metrofuser remanufactures and distributes printer parts for HP and Lexmark laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. For more information, visit http://www.metrofuser.com, or call 888-Fusers-1

Metrofuser’s BioMetric Label Takes Quality and Traceability to the Next Leve

Metrofuser’s BioMetric Label Takes Quality and Traceability to the Next Level
Metrofuser’s BioMetric Label Innovation Advances Parts Quality
April 25, 2007- Roselle NJ - HP® LaserJet printer parts provider Metrofuser has introduced a BioMetric labeling system for all of its remanufactured parts. The BioMetric label integrates all the critical data points; the who, the what, the how and the when that helps Metrofuser improve and deliver unmatched quality.

Key Elements
Built on Date: Helps service companies and resellers track the part’s life cycle including shelf life and warranty entitlement.

Associated Work Order: Enables Metrofuser to track every part that goes into its rebuilt sub-assemblies, from parts used in the repair process to the procedures followed and finally to how it was packaged. Most importantly it allows us to track the many engineering upgrades that Metrofuser applies to OEM parts to improve their performance.

Technician ID: Allows Metrofuser to isolate, quantify, track and grade the performance history all of the company’s technicians.

Industry Friendly Part Number: Allows experienced and industry newcomers to quickly and easily identify parts and cores which speeds up your reorder process and reduces the chance of ordering incompatible parts.

Generic ID: Allows your technicians and buyers to easily identify Metrofuser products while the company remains a silent and trusted partner.

Who would have thought that a 1” x 1/2” label could contain so much information and make such an impact on the business of service parts? Metrofuser’s BioMetric label carries a wealth of information that helps our parts perform better and last longer. If you represent a service company or resale organization, you owe it to yourself and company to find out what Metrofuser can do for you.

About MetrofuserMetrofuser remanufactures and distributes laser printer parts. The company offers a broad array of laser printer products including fusers, maintenance kits, boards and paper handling assemblies. Metrofuser’s products and services are available only through its channel distribution partners. For more information visit http://www.metrofuser.com or call 888-Fusers-1 Ext 107.

Metrofuser Enjoys 2007 Renewal of UEZ Status

Metrofuser Enjoys 2007 Renewal of UEZ Status
Roselle NJ - February 27, 2007 - Metrofuser LLC ,the printer parts manufacturer and distributor announced that the company's Urban Economic Enterprise Status has been extended for 2007 by the State Of New Jersey. The corporate tax credits, sales tax savings and other financial incentives enable Metrofuser to operate nationwide even more competitively.

Metrofuser is headquartered within the developing community of Roselle, New Jersey. Through commerce, the company, its vendors and customers make a direct impact into one of the fastest recovering communities in the state.

About MetrofuserMetrofuser remanufactures and distributes laser printer parts. The company offers a broad array of laser printer products including fusers, maintenance kits, boards and paper handling assemblies. Metrofuser’s products and services are available only through its channel distribution partners. For more information visit http://www.metrofuser.com or call 888-Fusers-1 Ext 107.
Metrofuser LLCPublic Relations908-245-2100KEYWORD: NEW JERSEYINDUSTRY KEYWORD: COMPUTER HARDWARE MAINTENANCE, PRINTER PARTS, PRINTER REPAIR

Remanufactured HP® 5500,5550 Fusers and Kits Available From Metrofuser

Remanufactured HP® 5500,5550 Fusers and Kits Available From Metrofuser

March 17, 2007--Roselle NJ— HP® LaserJet printer parts provider Metrofuser has introduced remanufactured fusers for the HP® 5500 and 5550 printers. The availability of these parts will help reduce costs and increase profitability for the company’s nationwide customer base.
The fusers/kits are available for the economical repair and return or the convenient advance exchange service options. Both are in stock, ready for same day shipping.

RG5-6848 5500 Fuser
RG5-7691 5550 Fuser
Q3984A 5550 Fuser Kit
C9735A 5500 Fuser Kit

“We’re excited to introduce these fusers to service customers as it is one of the first alternatives to the OEM. They offer equivalent performance, considerable savings and a longer warranty. Keeping our customers updated to the newest products in the industry is a priority to everyone here at Metrofuser” said Will DeMuth "This offer complements Metrofuser’s broad line of fusers and maintenance kits for Hewlett Packard printers."

About MetrofuserMetrofuser remanufactures and distributes laser printer parts. The company offers a broad array of laser printer products including fusers, maintenance kits, boards and paper handling assemblies. Metrofuser’s products and services are available only through its channel distribution partners. For more information visit http://www.metrofuser.com or call 888-Fusers-1 Ext 107.

Metrofuser Releases ChannelPartner2007 Publication

Metrofuser Releases ChannelPartner2007 Publication

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April 13, 2007- Roselle, New Jersey- HP parts provider Metrofuser has announced the release of its 2007 publication ChannelPartner.
ChannelPartner offers unique insight and product and service solutions for the laser printer service industry. It spans 17 years of Hewlett Packard model printers, beginning with the 1991 3Si laser printer leading up to the 2006 release of the 2600 series. It covers monochrome and color laser technologies.

Derived from historical sales data and research from commonly failing parts ChannelPartner is a comprehensive yet concise look at the service parts that make up 80% of the industry’s replacement market. “More importantly, the publication offers exclusive products and services that help our partners grow their business.” said William DeMuth, Vice President
ChannelPartner was created for companies that are in the business of servicing printers. Buyers, Service Managers and Technicians will find this publication packed with time saving diagnostic information.

The publication is part of Metrfouser’s channel distribution program and is only available to qualified Service Companies and Resellers. To find out more about ChannelPartner and becoming a partner call 908-245-2100 Ext. 0 or visit Metrofuser on the web at http://www.metrofuser.com.

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About MetrofuserMetrofuser remanufactures and distributes laser printer parts. The company offers a broad array of laser printer products including fusers, maintenance kits, boards and paper handling assemblies. Metrofuser’s products and services are available only through its channel distribution partners. More information Visit http://www.metrofuser.com or call 888-Fusers-1 Ext 107.