Metrofuser Adds HP M607, M608 M609 Printer Fusers and Maintenance Kits to Lineup

https://www.metrofuser.com/printer-parts-blog/metrofuser-adds-hp-m607-m608-m609-printer-fusers-and-maintenance-kits-to-lineup

Printer Fuser Technology Past, Present and Future

Printer Fuser Technology Past, Present and Future

Essentially the printer fuser bonds the toner to the paper. The fuser uses heat and pressure to melt and secure the toner to the media. Manufactures utilize different technologies to achieve this goal, each with a wide array of strengths and weakness.

How long do printer fuser last?
How often fuser lasts depends on several factors:

• Print application
• PPM Pages Per Minute
• Operating environment
• Toner thickness
• Printing media
• Toner applied

Most printers will alert the user or service personal as to fuser or replacement interval. It recommended to check with the printer service or owners manual for preventative service and maintenance schedules.

Types of Printer Fuser Technology

Hot Rollers
The most common method of fusing was using a hot roller technology. The fuser would use a large heavy aluminum roller with a Teflon type coating. The heat would be generated using a high voltage light bulb inserted into the aluminum roller and heated to 300-400 degrees F.

Limitations
Hot roller technology used a massive amount of electricity to heat the fuser. it also took a fair amount of time to heat the printer fuser up to its operation temperature The warm up period made the user wait around for the copier / printer to heat up if it was sitting idol.

Fixing Film Assemblies FFA
The (FFA) or Fixing Film Assemblies emerged 20 years ago and was introduced most notable by HP. This promising technology made the fuser more efficient by reducing the electricity needed to print. The "Instant on Technology" branded by HP allowed the printer to go in and out of low power mode faster.



Printer fuser heating element

The FFA used a ceramic heating element similar to electric stove top, with a polymer film wrapped around the heating element. The heat would turn on and transfer faster thru the polymer film then a large heavy roller.

Instant-on Technology allowed users to print faster when coming out of low-power mode which means less wait-time between print jobs. Instant-on Technology saved users time, increased efficiency, and conserved energy.

Over the years most of the printer manufactures have adopted the FFA technology into the fusers.



Printer Fuser FFA With Film Sleeve

Limitations
The FFA's main limitation has been tied to the page per minute print speed. At or around 50 PPM the film is pushed to its performance limits. This has resulted in a number of printer models suffering from film delamination prior to the expected life cycle or scheduled maintenance.

Delamination is a mode of failure for composite materials used in the fuser film. The film suffers from repeated cyclic stresses, causing layers to separate and or tearing. New generations of printer fuser films have new metallurgical composites that have helped reduce delamination and improved print speeds.


Other Helpful Resources
Paper Jam Solutions For Laserjet Printers
Printer Service And Parts Glossary
Printer Service Error Codes
Developing a Critical HP Printer Parts Stocking Strategy

Future

 More demanding print speeds will drive material. Without some major breakthroughs in material composites we're going to be hovering around existing PPM page per minute speeds. Engineers are testing heaver nickel alloys with Teflon type coatings to improve the durability of the fuser films. 

Metrofuser has worked with engineers to develop lubricants with enhanced corrosive inhibitors and tune the PFPE - PTFE properties to improve thermal transfer properties.  

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

How to Develop a Spare HP Printer Parts Stocking Risk Value Strategy

How to Develop a Spare HP Printer Parts Stocking Risk Value Strategy 

HP Printer Parts Stocking Risk Value Strategy

Learn More

https://www.metrofuser.com/printer-parts-blog/how-to-develop-a-spare-hp-printer-parts-stocking-risk-value-strategy

Key Aspects of HP Care Packs That Buyers and Sellers Must Understand!

hp-printer-support

HP Care Packs are essentially extended warranties, very similar to what you would be offered at check out at Best Buy or Walmart.

They are convenient add on purchases that are priced from $49 and all the way up to $1000 depending on response time and defective media retention options.

The standard original equipment manufactures warranty is 1 year from the date of purchase on printer / mfp devices. HP Care Pack's can extend that coverage from 2 to 4 years.

Some of them come with Accidental Damage Protection (See Limitations Section)

In many cases HP Care Packs can be purchased pre and post device purchase. HP Care Packs for printers can be found online here.

https://www8.hp.com/us/en/services/consumer/carepack-print.html

HP Care Pack Terms and Conditions

Popular Care Packs


$49 UG117A 2 Year Next Day Exchange LJ M102, M130, M201, M203, M225, M227, M281
$99 U9CQ4A 3 Year Next Day Exchange LaserJet Pro M501
$119 U8TN1A 3 Year Next Day Onsite Support Color LaserJet M452
$159 U9MV2A 3 Year Next Day Exchange LaserJet Enterprise M607
Complete List of HP Car Packs

Key Aspects #1
It is important to point out that the purchasing Care Pack does not eliminate the need preventive maintenance. Some parts that may fall under PM umbrella may be considered consumables.
Transfer belt - Kits
Maintenance kits
Printer Fusers
Pickup and Transfer Rollers and Separation Pads

According to the Data Sheet for HP Care Packs
Consumable items including, but not limited to, removable media, customer-replaceable batteries and tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered by this service.
Using a automotive analogy some items are like the tires, oil and gas that no automotive bumper to bumper warranty covers. Supplies and consumables are not covered. Check the service manual these items may not be provided repaired or replaced as part of the HP car Pack Service

If the user is calling for service and thinking the HP care Pack will cover it will be surprised to hear consumable part replacement may be a out of pocket expenses.

If the problem cannot be resolved remotely during technical phone support HP can replace the failed product with a new or equivalent-to-new product free of major cosmetic defects

What is Equivalent-To-New?
The OEM may use remanufactured parts that are equivalent to new in performance.


Key Aspects #2
Since the end user wants the issue to be solved quickly whats faster then having the end user act as the first responder. Ultimately getting the printer back up and running is what everyone wants however it is important that everyone understand the scope of their responsibilities.

What Are Customer Responsibilities?
Upon HP request, the Customer will be required to support HP’s remote problem resolution efforts. The Customer will:


Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility


Start self-tests and install and run other diagnostic tools and programs


Install customer-installable firmware updates and patches


Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair (CSR) parts and replacement products delivered to the Customer.

The Customer agrees to pay additional charges if the Customer requests that HP install customer-installable firmware updates or patches. Any additional charges to the Customer will be on a time-and-materials basis, unless otherwise previously agreed in writing by HP and the Customer.

In cases where Customer Self Repair parts or replacement products are shipped to resolve a problem, the Customer is responsible for returning the defective part or product within a time period designated by HP.

In the event that HP does not receive the defective part or product within the designated time period or if the part or product is degaussed or otherwise physically damaged upon receipt, the Customer will be required to pay the HP list price for the defective part or product, as determined by HP.

Customer responsibilities If the Customer does not act upon the specified Customer responsibilities, at HP’s discretion, HP or the HP authorized service provider will i) not be obligated to deliver the services as described, or ii) perform such service at the Customer’s expense at the prevailing time and material rates.

Service levels and response times for Care Pack services may vary depending on your geographic location. make sure you understand the limitations.

Helpful Resources


Paper Jam Solutions For Laserjet Printers


Printer Service And Parts Glossary


Simple Steps To Isolating Printer Image Defects And Free Printable Tools


Printer Service Error Codes


Top Five HP Printer Troubleshooting Skills

Printer Service Response Time & Travel zones
Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, there will be an additional travel charge. Travel zones and charges, if applicable, may vary in some geographic locations. Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have modified response times for extended travel, as shown in the table below.

Distance from HP Support Office
Next Bus day Onsite Response Time Travel Zone Charges


Zones 0 to 2 0-50 miles (0–80 km) Next business day No Uplift


Zone 3 51-100 miles (81-160km) Next business day No Uplift


Zone 4 101-200 miles (161-320km) 1 additional business day No Uplift


Zone 5 201-300 miles (321-480km) 2 additional business days Custom Quoted based on actual travel charges


Zone 6 Beyond 300 miles (+480km) Not Available Custom Quoted based on actual travel charges
Distance from HP Support Office
4-hour Onsite Response Time 6-hour Hardware Call-to-Repair Time Commitment Travel Zone Charges


Zones 0 to 2 0-50 miles (0–80 km) 4 hours 6 hours No Uplift


Zone 3 51-100 miles (81-160km) 4 hours 8 hours No Uplift


Zone 4 101-200 miles (161-320km) 8 hours Not Available No Uplift


Zone 5 201-300 miles (321-480km) Not Available Not Available Custom Quoted based on actual travel charges


Zone 6 Beyond 300 miles (+480km) Not Available Not Available Custom Quoted based on actual
What are Defective Media Retention Services?
Sometimes, even the best storage media can fail. When it does, you don’t want to send your enterprise’s confidential data to a remote facility. You want to keep it right where it is. You want HP Defective Media Retention.
The OEM will manage the recovery of the data at your site. So you can retain control while getting back to business. And if you need a replacement drive, HP Support Services can provide it at no additional charge.

HP Care Packs are a great way to mitigate risks but both buyers and sellers need to understand the expectations.

Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

All trademarks referenced are the property of their respective holders and are used only to identify product compatibility. These products are not sponsored, affiliated with, manufactured by or distributed by the named trademark holders

Top 4 HP Printer Help Websites and Forums

Top 4 HP Printer Help Websites and Forums

Over the years we have seen some great HP printer help sites come and go. These websites have been critical to supporting the industry as they have documented most printer problems and the various solutions all in one place.

The vast majority of these printer troubleshooting websites are run and maned by dedicated technicians that have no connection to the OEM and in most cases are not compensated. They love what they do and enjoy sharing their knowledge with the world.

Helpful Resources
Paper Jam Solutions For Laserjet Printers
Printer Service And Parts Glossary
Simple Steps To Isolating Printer Image Defects And Free Printable Tools
Printer Service Error Codes
Top Five HP Printer Troubleshooting Skills

One of the highest rated contributors on the HP LaserJet Printer board is a customer of ours who posses a tremendous amount to field service skills. He works all day for a local service company and goes home and logs on nightly to help other technicians out.

We ranked the top 4 of the most current websites that offer the most value to printer service technicians today. The evaluation and criteria was simple. Ranking was scored around these 5 aspects.

Spammy Factor- We targeted sites with little to no spam

Response Time- How soon did someone respond or did the site answer your question?

Rich Discussions on Legacy and Current HP Printer Models

Field Service Skills (The 6th sense) -See below

Use- How Many Printer technicians / How Often is it used

Special Note on Field Printer Service Skills
There is a difference between field service skills and service manual skills. The skill I am describing is when a technician can diagnose a problem by simply hearing the printer.

This type of technician can solve or troubleshoot common problems in a HP printer by tracing where the device was plugged in at and what else was on that same circuit, without removing a cover.

#1
https://h30434.www3.hp.com/t5/LaserJet-Printing/bd-p/Install
High velocity of hp printer help posts and very targeted with great response times. Getting answers on legacy problems or exotic problem solving is a bit more challenging.

#2
http://www.copytechnet.com/forums/hp/
Managed by a smaller group of regular technicians. It has some of the most experienced gritty techs with lots of Field service skills and very friendly. It has 2734 threads and 14068 Posts by over 62,980 Members.


#3
http://www.laserprinterhelp.net/
Our very own comprehensive forum and other online resources to help educate technicians on legacy models as well as the latest laser imaging technologies. Search Symptoms to Solutions Support Database. Utilized by over 330,000 users from just about every country on the planet.


#4

https://www.tek-tips.com/threadminder.cfm?pid=697
Tek-Tips is the largest IT community on the Internet today! Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet! Good all around choice rich discussion and a deep forum with a wide array of IT related issues.

These are my top 4 HP printer help websites and forums. If you have one that is not listed and believe it should email me, and I will take a look.

I am not recommending people subscribe to one or another. I find it best to work with all of them.

Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

Developing a Critical HP Printer Parts Stocking Strategy

HP Printer Parts Stocking Strategy

Ultimately, the printer service organization's stocking strategy is often a key opportunity.  Our studies have found that 10% or more of spare HP printer parts purchased are never used.  For example, parts are purchased for planned work, but any leftover spares are then placed in inventory "just in case" a future need arises.  This leads to bloated inventories with not enough storage room or budget left for the team.  This example and many others can derail asset reliability programs.

HP Printer Parts

Where to start?
Most HP printer service organizations work diligently to make sure printer repairs and preventative maintenance procedures are completed.
Unfortunately, the stocking of spare HP printer parts generally does not support the organization very efficiently. After all, it is almost impossible to make permanent printer repairs without proper spare parts for the work.

Critical analysis
The 80/20 rule (also known as the Pareto principle) states that, for many events, roughly 80% of the effects come from 20% of the causes. The 80/20 Principle,which illustrated some practical applications of the Pareto principle in business management and life.

Within the printer parts industry we see that printer service companies purchasing 80% of there spending on 20% of the parts. We have seen this in every product category such as printer fusers, toner, maintenance kits and transfer belts.

What printer parts are you buying?
Ask your vendor for a HP printer parts usage report. Make sure it is from a significant enough time period to get accurate data. Important: Remove any parts that were spot buys for 1 time orders that you dont think you will see again in the future.

HP Printer Parts Usage Report

ItemNmbr Description % Total Purchases Qty

• CB506-67901 P4014/P4015/P4515 Fuser 5.9% 2370
• RM1-1082 4250/4240/4350 Fuser 4.0% 2661
• RM1-8395 M601/M602/M603 Fuser 3.8% 1328
• CE991AMAN LaserJet Enterprise M602N Printer 2.4% 204
• E6B67-67901 M604/M605/M606 Fuser Assembly 110V 2.0% 518
• CF064-67901 M601/M602/M603/P4034/P4035 Maintenance Kit 2.0% 470
• RG5-5750 9000/9040/9050/M9059 Fuser 1.8% 583
• CB388A P4014/P4015/P4515 Maintenance Kit 1.5% 470
• CF064-67901O M601/M602/M603/P4034/P4035 Maintenance Kit 1.5% 373
• CB388A P4014/P4015/P4515 Maintenance Kit 1.2% 313
• CF064-67901 M601/M602/M603/P4034/P4035 Maintenance Kit 1.2% 331
• CB388AO P4014/P4015/P4515 Maintenance Kit w/ OEM Parts 1.2% 315
• RM1-0037-000CN P4015/CP4525/M605/M806 Feed Roller 1.2% 18585
• RM1-6274 P3010/P3015 Fuser Assy 1.1% 470

Learn More

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. 

The Importance of ETN (Equivalent-to-New) Parts

Business printing is critical for communications and information sharing. Laser printers are one of the fastest, most inexpensive,feature-rich and mobile methods of sharing information. When an office printer goes down it could effect a company's ability to do conduct business.

How are Equivalent To New Parts (ETN) Used in the Office Equipment Industry

ETN parts begin with the process of collecting used printer parts. The parts are disassembled, cleaned and the worn sub-components are replaced. The part is inspected, tested and repackaged. Finally, the part is marketed and used to in the field service industry to repair a printer or multifunction device. Types of HP parts that ETN are Fusers, Circuit Boards, Covers, Paper Pickup, Paper Output Assemblies, Transfer Belts and even the printer itself.

The following .pdf document goes into detail of the ETN process for a HP P4014, P4015, P4515 Fuser assembly. A Look into P4015 Fuser

Why Do Service Companies and Users Purchase ETN Parts.

Cost Savings- ETN printer parts can save buyers 20%-60% when compared to alternatives.

Improved Availability of Parts- Many times, Field Replacement Units or FRUs are not readily available in the market the device was sold for many reasons. ETN HP parts have historically improved the availability of printer parts.

Environmental Awareness & Resource Sustainability - ETN Parts are processed 2-3 times. More importantly, they keep electronic components out of our landfills and add mass and weight to the numbers of sustainability data collection .

Improving the Original Designs and Production Process -Companies can identify Original Equipment weak points and invest in solutions to eliminate these failures. Engineers develop new technologies and custom equipment to automate the manufacturing process. Over the years, these developments have improved parts over and above the level of quality of the OEM part they replace.

Just about all Original Equipment Manufacturers (OEM) do not distinguish between new and ETN parts for Field Replacement Units (FRU) parts. One of the top OEMs, HP states in the Warranty and Support Guide,

Other Helpful Resources

• Paper Jam Solutions For Laserjet Printers
• Printer Service And Parts Glossary
• Printer Service Error Codes

"HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability or (b) with equivalent products to an original product that has been discontinued."

What Original Equipment Manufacturers (OEM) Support ETN Programs

ETN programs help OEMs achieve their sustainability goals and more importantly the programs help reduces cost . OEMs that utilize ETN parts include:

Xerox
Ricoh
Toshiba
Hewlett Packard
Lexmark

Most original equipment manufacturers have embraced ETN parts so much, many of them do not distinguished between new and ETN products within their warranty programs.





HP printer parts such as printer fusers

Metrofuser is a leading innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. HP printer parts such as printer fusers, printer maintenance kit and other hp printer replacement parts. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit metrofuser.com. .

Visit The At a Glance HP M607 M608 M609 Maintenance Kit

HP M607 M608 M609 Maintenance Kit

https://www.metrofuser.com/hp-m607-m608-m609-maintenance-kit

Visit Our At a Glance M604 M605 M606 Maintenance Kit Web

Visit Our At a Glance M604 M605 M606 Maintenance Kit Web Page https://www.metrofuser.com/hp-m604-m605-m606-maintenance-kit

Visit Our At a Glance M601 M602 M603 Maintenance Kit

Visit Our At a Glance M601 M602 M603 Maintenance Kit Web Page https://www.metrofuser.com/hp-m601-m602-m603-maintenance-kit

Visit Our At a Glance P4014 P4015 P4515 Maintenance Kit Web Page

Visit Our At a Glance P4014 P4015 P4515 Maintenance Kit Web Page
https://www.metrofuser.com/p4014-p4015-p4515-maintenance-kit

7 Essential Steps for Reducing Callbacks And Building a Service Based Culture

Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.

  In the printer service industry, there are 2 types of technicians: diagnostic technicians, and part swappers. Most service teams have realized that developing a group of technicians who can troubleshoot is essential for driving growth.

Part swapping will get you only so far. But being a successful technician ain’t easy. There are many variables that affect devices. Types of paper, toner, power and preventive service all impact the outcome and performance of a service organization.

That’s why service leaders must do their part to create an environment where their technicians can operate like finely tuned machines who can diagnose the most common and probable symptoms and — in the process — reap rewards for the entire team.

By following these five crucial steps, you can reduce call backs and foster a successful diagnostic culture within your service team.

1) Technician Training
We can measure the cost of training, but we can’t measure the cost of untrained employees. Firefighters, soldiers, police officers and EMT’s spend most of their work time training.

Why? The fact is they can’t afford to make mistakes, they deal with life

and death, injuries, and emergencies so they practice, practice, practice. That allows them to quickly evaluate a situation, make a decision based on their training and get a planned positive result the first time. Repetition is the mother of learning, the father of action and that makes it the architect of achievement.

2) Source Quality Parts
There is nothing more frustrating to a technician than replacing a part and still having a problem, opening a box and seeing a broken part, or getting the wrong part and having to explain to a customer why they have to come back.

Parts should be 100% post production tested before you get them. Technicians should make it a habit to check parts BEFORE leaving to go to the customer. They should check with tech support if they are unsure of a part name or number.

3) Thorough Testing
Before starting and after repair completion, testing EVERY function of a machine allows the technician 2 things: First, by testing every function of the machine before starting he can point out to a customer something else that is wrong with a machine and the tech will not get blamed for breaking the part or causing the problem during the repair (the tech will also have an opportunity to up-sell the customer).

Second, by post testing he can check every function and show the customer that everything works correctly and answer any questions the customer may have be
fore leaving.


Helpful Resources

• Paper Jam Solutions for Laserjet Printers
• Printer Service And Parts Glossary
• Simple Steps To Isolating Printer Image Defects And Free Printable Tools
• More Error Codes

4) Educate The User
An overwhelming number of repairs are caused by customers improperly using a machine, for example running labels out of tray 2, 3 or 4 instead of the MP tray.

Taking the time to explain the positive reasons to follow the manufacturer’s recommended method for running labels (or whatever the cause of the problem is), helps the customer to keep from repeating mistakes.

5) Preparation
​There is no substitute for preparation. There is a good reason the Boy Scout Motto is “Be Prepared”. Having a stock of top quality, high mortality parts with the tech at all times is essential. Techs having TekSuite on their smart phone or tablet for reference is vital. 

Prequalifying calls to the client, asking specific questions and having the client voluntarily perform minor testing helps to narrow the problem. Calling tech support prior to leaving for the repair if they are uncertain of any aspect of the customer complaint and during the repair helps the tech bring the correct part and solve problems in one call. Review the device history is possible.






6) Collaborative Diagnosis


Create an environment of open consultation. The medical profession practices this extensively. On the more challenging cases, doctors will often utilize a collaborative diagnosis approach. Reach out to colleagues or call the various technical support resources. Put your ego aside and bounce ideas off each other.

7) Log Results

Technicians should take notes or keep a log of failures & the solutions, especially on the more uncommon and unusual problems. Overtime, this knowledge base will reduce misdiagnosis and could become a powerful differentiator.

Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. 

Metrofuser's Printer Repair Training Certification Now Backed By Digital credentials.

Metrofuser's Printer Repair Training Certification Now Backed By Digital credentials.

Elizabeth, NJ– August 1st, 2017 – Metrofuser, a leading global innovator, re-manufacturer and marketer of printer solutions announced the companies printer repair certification is now Backed By Digital credentials.

Certification Backed By Digital Credentials

Digital credentials / certification, also known as open badges, are the newest way for professionals to share their achievements and skills in the marketplace. You can share your credential on your email signature, LinkedIn profile, Facebook page, website, blog or other platform.  Anyone who views it may click on it and be brought to a customized, individual verification page, which confirms who the credential was issued to, when it was issued, what was involved in earning it, and what it qualifies the earner to do.  

When someone completes one of our printer service courses and meet the requirements they earn a Digital Credential, essentially a badge icon with our logo and the name of the course.

The secret sauce here is that each Credential has unique code embedded in it. Technicians and Support personal can place these Credentials on their email signatures, LinkedIn pages, blogs, websites, or Facebook pages. Anyone who clicks on it is brought to a secure Verification Page, which lists the person’s name, the date they earned it, what coursework they studied, and what it qualifies them to do.

​

Benefits to the Credential Earner

For the person who earns the Credential, the benefits are obvious: just about anyone you come into digital contact with can learn a great deal about what skills you’ve mastered, with a single click. When that in-house executive sees the level of detail of a given course you’ve completed, they’ll know right away that what you do can’t be accomplished by a secretary

• Identity Verification ensures credibility and authenticity
• Shareability and Marketable- Share achievements on Facebook, LinkedIn, Onforce.com, Workmarket.com, Fieldnation.com, FieldSolutions.com and others.
• Evidence and testimonials substantiate achievement
• Highly accessible; anyone with access to the internet or a mobile device can earn and receive their credentials digitally.
• Secure and Authentic- Metrofuser's Digital Badges are created through a Yardstick’s T2 platform that utilize the best digital credentialing architecture in the industry and adheres to and is fully Mozilla OpenBadge compliant. When the Digital Badge is clicked on, it brings the user BACK to the issuing web site, displaying the authenticity of the badge for proper verification.

Benefits to the Companies that outsource service

For the employer, aside from instant verification, it gives them the ability to quickly see if the material mastered is the right match for their job opening, whether full time or freelance.

If you’re a service company looking to hire someone or subcontract work outside your service area, seeing that a candidate earned their credentials on a particular model tells you they covered high mortality parts, engine specific troubleshooting, maintenance, resets, and disassembly/reassembly and backed by the technical support department of a world class parts manufacturer.

For a corporate recruiter looking for a HP technician that can add printers to a network, the HP Network Printer Communications credential shows you the person learned about driver and firmware installation procedures, NVRAM resets, flash and memory installation, common error code resolutions and TCP/IP network configurations and more. The point is, they can easily see if what you know fits what they need.

​

Upcoming Dates

Sept 11-15, 2017 Elizabeth, NJ

Oct 16-20 2017- - Santa Ana, CA

Dec 4-8, 2017 - Elizabeth, NJ

About Metrofuser
Metrofuser is a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.

©2017 Metrofuser (USA)

Metrofuser Catalog

New Metrofuser Catalog Features Most Expansive Product Offering Ever

ROSELLE NJ, April 20th, 2015 printer parts and solution firm Metrofuser is pleased to announce the release of the latest edition of the company’s product catalog. The new catalog design showcases the various solutions Metrofuser offers, including the latest in tools and equipment, parts printer repair training, technical support, diagnostics and shop and technician solutions.

In 2003, METROFUSER started building a culture committed to exceeding the expectations of its customers. This catalog serves as a comprehensive overview of the company, culture, signature products and solution services.

To order your copy of the new product catalog, contact your Metrofuser account representative today. New dealers are welcome to download it at Metrofuser.com.Download Catalog

Metrofuser a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include Metrofuser remanufactures laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser's Quality Management System Event Horizon Goes Live

Metrofuser's Quality Management System

 Event Horizon Goes Live

ROSELLE NJ, August 4th, 2014 Laser printer services and solution firm, announced automation that promises to push the reliability of the company's remanufactured fusers and printers to greater levels.

The technology behind the dynamic interface is similar to what is used in the banking and financial industry and allows unparalleled visibility. The system records change events and graphically overlays the event on the warranty rates of the fusers and printers. This allows the company to track corrective actions and spot trends faster. The data is collected across all departments so changes to packaging, production processes and components can be better communicated and quantified.

"Critical introspection is a cornerstone to Metrofuser remanufacturing, this technology will allow greater insight." said Chief Operating Officer William DeMuth "Thousands of hours in research and development have gone into the implementation of the Event Horizon system and the last obstacles to its full capabilities were cleared this summer." said DeMuth "We are excited about unleashing its full potential." 

Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser Releases MpsClass Line of Laser Printers

Chosen for their noteworthy reliability and cost effectiveness

ROSELLE NJ, June 26th, Metrofuser, a leader in the printer parts service industry, has announced the release of a full line of Laser Printers chosen for effectiveness in manage print environments. The models selected for MpsClass are the best in their respected categories, color monochrome and multifunction. MpsClass Printers are typically one third the price of the newer equivalent and are 100% remanufactured. Each model undergoes a rigorous inspection and reconditioning process and are backed by an extensive warranty. Although the printers are not technically new, they demonstrate the closest thing to new standards available. Metrofuser offers MpsClass printers in all sizes and various capabilities each selected based on their note worthy; Historical Reliability Low Cost Part Replacement Low Cost Toner Replenishment Service Technician Accessibility MpsClass laser printers are available only through a dealer only network. Metrofuser protects and supports its dealers with non branded owner’s manuals, collateral marketing and blind drop shipments. Each MpsClass printer comes with scalable warranties that range from 6-18-24 months. Scalable warranties offer dealers full control over cost points, expenses and profitability. For a complete list of MpsClass printers visit metrofuser.com or call 888-387-3771. About Metrofuser Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information,  visit http://www.metrofuser.com.

Paper Recommendations

Metrofuser Makes Paper Recommendations To Reduce Call Backs and Warranties

Printer Parts Provider Recommends ColorLok® and BLI Certification Paper For Reliable Office Printing. ROSELLE NJ, May 20th, Metrofuser, a leader in the printer parts service industry, has announced its recommendation for the ColorLok® and BLI Certified paper for use in Laser Printers and MFPs. Metrofuser’s testing department prints over 5 million copies on 2.5 million pages of paper per year. Over the last 11 years and in the process of repairing over 500,000 parts and printer devices, the company has seen the effects of both good and bad paper. Paper is increasingly a key contributor in poor printer performance and print quality but given little thought at the time of purchase and less thought when problems arise. Both ColorLok® and BLI Certified Paper provide clearly superior performance. Printers are more reliable and are able to maintain image quality over more pages when compared to abrasive, large-particle filler papers. In addition to experiencing significantly fewer paper jams and other errors, these papers leaves behind less dust and toner contaminants, which could potentially contribute to long-term printer reliability and image quality issues. Testing for these certifications involve running roughly one million sheets through dozens of different copiers, printers, fax machines, digital duplicators and multifunctional devices while assessing packaging quality, cut/edge attributes, image clarity and crease permanence, as well as numerous "runnability" metrics. The tests prove which papers are least likely to suffer from image quality or sheet-feed problems. Standards for MPS Providers Managed print services are an all-in-one solution for large fleets providing maintenance, toner and devices. Typically, however, the acquisition of paper is left to the customer. While MPS providers have the financial liability and performance accountability for uptime, they have little control or knowledge with regard to the quality of the paper. Paper certifications allow MPS providers to update contracts with specifications regarding standards. Certified papers are sold under various brands through retail, Internet, catalog, and contract stationers. Consumers can ask and look for the BLI or ColorLok® seal of approval on cartons and reams of imaging paper. One of the top manufactures funded a study shedding light on this growing problem. From the research, a paper titled “Laser Printer Performance and Reliability” was developed and is a great tool to educate end users. Links to this paper can be found below. Where to Buy White Paper Briefing Useful tool to educate end-users The Science Behind ColorLok Full Report About Metrofuser Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. Multi point distribution and same day shipping allows delivery of their products in 1-2 day ground to 80% of the largest metropolitan areas. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.

Metrofuser Commissions a Tonerless Printer

ROSELLE NJ, December 13th, 2013 Laser printer parts and solution firm, Metrofuser commissioned a HP printer cake to celebrate 10 Years in business and thank its employees for their dedication and hard work.

Metrofuser has provided quality service parts, whole unit printers and training to its customers in the office equipment industry since 2003.

The company marked the occasion at its holiday party with the creation of a full scale cake in the shape of a HP 4250 laser printer. The confection printer weighed in over 25 pounds, took 8 hours to construct and fed 50.

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2 Million Pound Milestone

Metrofuser Reaches 2 Million Pound Milestone

In August 2013, Metrofuser (www.metrofuser.com) will have reclaimed over 2 million pounds of technology while re-manufactured over 450,000 mechanical and electrical devices, returning them back into productive use.

Metrofuser’s Whole Business Model is Based on Recycling and Reuse
Metrofuser reclaims, remanufactures then remarkets components from office imaging machines such as laser printers and copiers.

Metrofuser works with leasing companies, reclamation centers, original equipment manufactures and municipalities to recycle assets and prevent electronic waste from ending up in landfills.

The companies R2 ready support programs recycle through remanufacturing. Metrofuser proactively collects end of life electronics and delivers these assets into a comprehensive remanufacturing program, where they are rebuilt to a “like-new” state and remarketed on whole or as sub assemblies. Metrofuser carefully removes, disassembles, cleans and ultimately remanufactures each component.  Many of the parts can be reintroduced back into the office ecosystem up to a half-dozen times. 

Highlights from 2012

• Last Year, Metrofuser remanufactured 58,000 mechanical and electronic parts, diverting 350,000 pounds of technology from ending up in landfills.

• Metrofuser recycled over 144,000 pounds of cardboard and paper.  E-invoicing uses technology to reduce paper waste, while a companywide paper and cardboard recovery and recycling initiative has ensured that no recyclable paper products are thrown away.

• The company rebuilt and remarketed 29,000 pounds of laser printers.

• Metrofuser also recycled over 22,000 pounds of aluminum/steel last year and is seeking to make sure that every unusable piece of equipment that cannot be a part of the remanufacturing process is reused and repurposed outside of the Metrofuser offices.

• Metrofuser’s Green Packaging Program encourages customers to return cores using the original packaging and is often able to reuse molds several times before they are compressed to 10% of their mass footprint with full support of a nationwide return & recycle program from the packaging vendor.

Metrofuser’s technology center is headquartered within Roselle, New Jersey and its West Coast Distribution Center is in Santa Ana, California. Both offices are in designated Urban Enterprise Zones.  Through commerce, the company, its vendors and customers make a direct impact into some of the fastest recovering communities in the country.
If you would like more information about Metrofuser's technology recycling program contact us.
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for five consecutive years. For more information, visit http://www.metrofuser.com.

Urban Economic Enterprise

“We are elated that we not only met our goals,” said Will DeMuth, Co-President, “but we have far exceeded it, contributing to a cleaner environment, establishing ourselves as an environmentally responsible corporate citizen, and continuing to raise the bar to increase responsibility industry-wide.“

About Metrofuser

HP M4555 Fusers to Lineup

Remanufactured HP Fusers Now Available Through Metrofuser

April 18th, 2013--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has introduced remanufactured fusers for HP M4555 multi function printers. The availability of these fusers will help reduce costs and increase profitability for the company’s nationwide customer base.

Metrofuser provides two options to acquire these remanufactured fusers - by economical repair and return or by convenient advance exchange service. Metrofuser stocks the M4555 series fusers, part number RM1-7395, and they are ready for same day shipping.

Metrofuser's remanufactured fusers for HP Printers offer brilliant crisp black and white output and guaranteed against all image defects.

“Reliable parts solutions are in high demand with the advent of more feature-rich printers in the marketplace," stated Will DeMuth, Chief Operating Officer, "Our customers require the most precise imaging technology in this demanding market and our R&D team has devised a solution for the M4555 series fuser,” adding that, "Our fusers hold up to the most demanding conditions offering unequaled durability - these fusers work flawlessly with OEM and compatible toners."
The introduction of these HP fusers to Metrofuser’s product line represents a continued commitment to invest in R&D. DeMuth reiterates "Metrofuser's priority is to develop best-in-class repair and remanufacturing procedures along with rigid performance testing that enables us to deliver replacement parts that are unequaled in reliability and quality."

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107