http://www.metrofuser.com/newsroom/2012/Help_Desk.htm
Roselle, New Jersey- Business printer solution provider Metrofuser (www.metrofuser.com) announced expansive changes to its Technical Support Department, to offer full printer help desk capabilities designed for IT organizations that help them maximize service revenue and reduce costs.
Metrofuser revamped its technical support department and retooled with new solutions that will bridge world class support to organization’s frontlines. Various tools have been integrated into our Enterprise Help Desk including remote monitoring, print monitoring solutions and online self help.
Since 23% of all IT help desk calls are printer related we believe Metrofuser is positioned to provide the fastest, most cost efficient solution to one of the largest segments of calls in the help desk community. The Enterprise Help Desk Solution is a re-sellable, re-branded and can be marketed as a value added offering by service providers that promises to increase printer device uptime and reduce costs.
"Our goal has been to reduce service call waste in forms." said Will DeMuth, Co-President of Metrofuser. "We have always viewed technical support as an extension of quality by assisting customers in pre part ordering diagnosis and pre warranty assumptions. This service is the next step in the evolution to improve quality and service. These initiatives are scaleable to meet the customer needs allowing the service provider to set the level of support involvement from minimal data collection to trouble shooting and testing services. “We are very excited to roll-out of the new structure, and look forward to providing additional services to our customers.”
MPS Help Desk
Now you can vertically integrate a specialized printer support help desk with the best in breed print management tools. Real-time monitoring/responses unleashes the full capability of MPS software. From Metrofuser’s print monitoring center, printers all over the globe can be tracked. Metrofuser can monitor and respond to customers running PrintFleet or FMAudit or any other print management software.
Help Desk First Response
Our First responders are specialists, Grizzled Veterans in the imaging devices industry with a minimum of 10 years of experience troubleshooting and repairing these devices in the field. Our depth and breadth of knowledge in imaging equipment is unparalleled. Our staff is matched only by the tools the are provided including oem service manuals, factory service bulletins and our own proprietary service note library. We support some of the biggest names out there with our mission to assist is diagnosis, pre failure analysis to eliminate wrong part orders and call backs.
Revolutionary Features
Toner cartridge warranty verification and testing
Industry print monitoring help desk and first response
DirectConnect Representation
Service Triggered Parts Ordering
Device Action and Part Replacement History Log
Best Suited For
Toner Cartridge Resellers
Printer/Parts Resellers
MPS Service Providers
Local/National Service Providers
These new initiatives will further benefit our customers and help users to expand customized MPS solutions that are exclusively branded for our customers.
About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107
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