Metrofuser Adds HP M607, M608 M609 Printer Fusers and Maintenance Kits to Lineup
https://www.metrofuser.com/printer-parts-blog/metrofuser-adds-hp-m607-m608-m609-printer-fusers-and-maintenance-kits-to-lineup
Our thought leaders share their expertise and unique industry insights.
Friday, November 30, 2018
Printer Fuser Technology Past, Present and Future
Printer Fuser Technology Past, Present and Future
Essentially the printer fuser bonds the toner to the paper. The fuser uses heat and pressure to melt and secure the toner to the media. Manufactures utilize different technologies to achieve this goal, each with a wide array of strengths and weakness.How long do printer fuser last?
How often fuser lasts depends on several factors:
- Print application
- PPM Pages Per Minute
- Operating environment
- Toner thickness
- Printing media
- Toner applied
Most printers will alert the user or service personal as to fuser or replacement interval. It recommended to check with the printer service or owners manual for preventative service and maintenance schedules.
Types of Printer Fuser Technology
Hot Rollers
The most common method of fusing was using a hot roller technology. The fuser would use a large heavy aluminum roller with a Teflon type coating. The heat would be generated using a high voltage light bulb inserted into the aluminum roller and heated to 300-400 degrees F.
Limitations
Hot roller technology used a massive amount of electricity to heat the fuser. it also took a fair amount of time to heat the printer fuser up to its operation temperature The warm up period made the user wait around for the copier / printer to heat up if it was sitting idol.
Fixing Film Assemblies FFA
The (FFA) or Fixing Film Assemblies emerged 20 years ago and was introduced most notable by HP. This promising technology made the fuser more efficient by reducing the electricity needed to print. The "Instant on Technology" branded by HP allowed the printer to go in and out of low power mode faster.
Printer fuser heating element
Types of Printer Fuser Technology
Hot Rollers
The most common method of fusing was using a hot roller technology. The fuser would use a large heavy aluminum roller with a Teflon type coating. The heat would be generated using a high voltage light bulb inserted into the aluminum roller and heated to 300-400 degrees F.
Limitations
Hot roller technology used a massive amount of electricity to heat the fuser. it also took a fair amount of time to heat the printer fuser up to its operation temperature The warm up period made the user wait around for the copier / printer to heat up if it was sitting idol.
Fixing Film Assemblies FFA
The (FFA) or Fixing Film Assemblies emerged 20 years ago and was introduced most notable by HP. This promising technology made the fuser more efficient by reducing the electricity needed to print. The "Instant on Technology" branded by HP allowed the printer to go in and out of low power mode faster.
Printer fuser heating element
The FFA used a ceramic heating element similar to electric stove top, with a polymer film wrapped around the heating element. The heat would turn on and transfer faster thru the polymer film then a large heavy roller.
Instant-on Technology allowed users to print faster when coming out of low-power mode which means less wait-time between print jobs. Instant-on Technology saved users time, increased efficiency, and conserved energy.
Over the years most of the printer manufactures have adopted the FFA technology into the fusers.
Printer Fuser FFA With Film Sleeve
Limitations
The FFA's main limitation has been tied to the page per minute print speed. At or around 50 PPM the film is pushed to its performance limits. This has resulted in a number of printer models suffering from film delamination prior to the expected life cycle or scheduled maintenance.
Delamination is a mode of failure for composite materials used in the fuser film. The film suffers from repeated cyclic stresses, causing layers to separate and or tearing. New generations of printer fuser films have new metallurgical composites that have helped reduce delamination and improved print speeds.
Other Helpful Resources
Paper Jam Solutions For Laserjet Printers
Printer Service And Parts Glossary
Printer Service Error Codes
Developing a Critical HP Printer Parts Stocking Strategy
Future
More demanding print speeds will drive material. Without some major breakthroughs in material composites we're going to be hovering around existing PPM page per minute speeds. Engineers are testing heaver nickel alloys with Teflon type coatings to improve the durability of the fuser films.
Metrofuser has worked with engineers to develop lubricants with enhanced corrosive inhibitors and tune the PFPE - PTFE properties to improve thermal transfer properties.
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
Wednesday, November 28, 2018
How to Develop a Spare HP Printer Parts Stocking Risk Value Strategy
How to Develop a Spare HP Printer Parts Stocking Risk Value Strategy
https://www.metrofuser.com/printer-parts-blog/how-to-develop-a-spare-hp-printer-parts-stocking-risk-value-strategy
HP Printer Parts Stocking Risk Value Strategy
https://www.metrofuser.com/printer-parts-blog/how-to-develop-a-spare-hp-printer-parts-stocking-risk-value-strategy
Key Aspects of HP Care Packs That Buyers and Sellers Must Understand!
hp-printer-support
HP Care Packs are essentially extended warranties, very similar to what you would be offered at check out at Best Buy or Walmart.
They are convenient add on purchases that are priced from $49 and all the way up to $1000 depending on response time and defective media retention options.
The standard original equipment manufactures warranty is 1 year from the date of purchase on printer / mfp devices. HP Care Pack's can extend that coverage from 2 to 4 years.
Some of them come with Accidental Damage Protection (See Limitations Section)
In many cases HP Care Packs can be purchased pre and post device purchase. HP Care Packs for printers can be found online here.
https://www8.hp.com/us/en/services/consumer/carepack-print.html
HP Care Pack Terms and Conditions
Popular Care Packs
$49 UG117A 2 Year Next Day Exchange LJ M102, M130, M201, M203, M225, M227, M281
$99 U9CQ4A 3 Year Next Day Exchange LaserJet Pro M501
$119 U8TN1A 3 Year Next Day Onsite Support Color LaserJet M452
$159 U9MV2A 3 Year Next Day Exchange LaserJet Enterprise M607
Complete List of HP Car Packs
Key Aspects #1
It is important to point out that the purchasing Care Pack does not eliminate the need preventive maintenance. Some parts that may fall under PM umbrella may be considered consumables.
Transfer belt - Kits
Maintenance kits
Printer Fusers
Pickup and Transfer Rollers and Separation Pads
According to the Data Sheet for HP Care Packs
Consumable items including, but not limited to, removable media, customer-replaceable batteries and tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered by this service.
Using a automotive analogy some items are like the tires, oil and gas that no automotive bumper to bumper warranty covers. Supplies and consumables are not covered. Check the service manual these items may not be provided repaired or replaced as part of the HP car Pack Service
If the user is calling for service and thinking the HP care Pack will cover it will be surprised to hear consumable part replacement may be a out of pocket expenses.
If the problem cannot be resolved remotely during technical phone support HP can replace the failed product with a new or equivalent-to-new product free of major cosmetic defects
What is Equivalent-To-New?
The OEM may use remanufactured parts that are equivalent to new in performance.
Key Aspects #2
Since the end user wants the issue to be solved quickly whats faster then having the end user act as the first responder. Ultimately getting the printer back up and running is what everyone wants however it is important that everyone understand the scope of their responsibilities.
What Are Customer Responsibilities?
Upon HP request, the Customer will be required to support HP’s remote problem resolution efforts. The Customer will:
Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility
Start self-tests and install and run other diagnostic tools and programs
Install customer-installable firmware updates and patches
Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair (CSR) parts and replacement products delivered to the Customer.
The Customer agrees to pay additional charges if the Customer requests that HP install customer-installable firmware updates or patches. Any additional charges to the Customer will be on a time-and-materials basis, unless otherwise previously agreed in writing by HP and the Customer.
In cases where Customer Self Repair parts or replacement products are shipped to resolve a problem, the Customer is responsible for returning the defective part or product within a time period designated by HP.
In the event that HP does not receive the defective part or product within the designated time period or if the part or product is degaussed or otherwise physically damaged upon receipt, the Customer will be required to pay the HP list price for the defective part or product, as determined by HP.
Customer responsibilities If the Customer does not act upon the specified Customer responsibilities, at HP’s discretion, HP or the HP authorized service provider will i) not be obligated to deliver the services as described, or ii) perform such service at the Customer’s expense at the prevailing time and material rates.
Service levels and response times for Care Pack services may vary depending on your geographic location. make sure you understand the limitations.
Helpful Resources
Paper Jam Solutions For Laserjet Printers
Printer Service And Parts Glossary
Simple Steps To Isolating Printer Image Defects And Free Printable Tools
Printer Service Error Codes
Top Five HP Printer Troubleshooting Skills
Printer Service Response Time & Travel zones
Travel to sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, there will be an additional travel charge. Travel zones and charges, if applicable, may vary in some geographic locations. Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have modified response times for extended travel, as shown in the table below.
Distance from HP Support Office
Next Bus day Onsite Response Time Travel Zone Charges
Zones 0 to 2 0-50 miles (0–80 km) Next business day No Uplift
Zone 3 51-100 miles (81-160km) Next business day No Uplift
Zone 4 101-200 miles (161-320km) 1 additional business day No Uplift
Zone 5 201-300 miles (321-480km) 2 additional business days Custom Quoted based on actual travel charges
Zone 6 Beyond 300 miles (+480km) Not Available Custom Quoted based on actual travel charges
Distance from HP Support Office
4-hour Onsite Response Time 6-hour Hardware Call-to-Repair Time Commitment Travel Zone Charges
Zones 0 to 2 0-50 miles (0–80 km) 4 hours 6 hours No Uplift
Zone 3 51-100 miles (81-160km) 4 hours 8 hours No Uplift
Zone 4 101-200 miles (161-320km) 8 hours Not Available No Uplift
Zone 5 201-300 miles (321-480km) Not Available Not Available Custom Quoted based on actual travel charges
Zone 6 Beyond 300 miles (+480km) Not Available Not Available Custom Quoted based on actual
What are Defective Media Retention Services?
Sometimes, even the best storage media can fail. When it does, you don’t want to send your enterprise’s confidential data to a remote facility. You want to keep it right where it is. You want HP Defective Media Retention.
The OEM will manage the recovery of the data at your site. So you can retain control while getting back to business. And if you need a replacement drive, HP Support Services can provide it at no additional charge.
HP Care Packs are a great way to mitigate risks but both buyers and sellers need to understand the expectations.
Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
All trademarks referenced are the property of their respective holders and are used only to identify product compatibility. These products are not sponsored, affiliated with, manufactured by or distributed by the named trademark holders
Monday, November 26, 2018
Top 4 HP Printer Help Websites and Forums
Top 4 HP Printer Help Websites and Forums
Over the years we have seen some great HP printer help sites come and go. These websites have been critical to supporting the industry as they have documented most printer problems and the various solutions all in one place.
The vast majority of these printer troubleshooting websites are run and maned by dedicated technicians that have no connection to the OEM and in most cases are not compensated. They love what they do and enjoy sharing their knowledge with the world.
Helpful Resources
Paper Jam Solutions For Laserjet Printers
Printer Service And Parts Glossary
Simple Steps To Isolating Printer Image Defects And Free Printable Tools
Printer Service Error Codes
Top Five HP Printer Troubleshooting Skills
One of the highest rated contributors on the HP LaserJet Printer board is a customer of ours who posses a tremendous amount to field service skills. He works all day for a local service company and goes home and logs on nightly to help other technicians out.
We ranked the top 4 of the most current websites that offer the most value to printer service technicians today. The evaluation and criteria was simple. Ranking was scored around these 5 aspects.
Spammy Factor- We targeted sites with little to no spam
Response Time- How soon did someone respond or did the site answer your question?
Rich Discussions on Legacy and Current HP Printer Models
Field Service Skills (The 6th sense) -See below
Use- How Many Printer technicians / How Often is it used
Special Note on Field Printer Service Skills
There is a difference between field service skills and service manual skills. The skill I am describing is when a technician can diagnose a problem by simply hearing the printer.
This type of technician can solve or troubleshoot common problems in a HP printer by tracing where the device was plugged in at and what else was on that same circuit, without removing a cover.
#1
https://h30434.www3.hp.com/t5/LaserJet-Printing/bd-p/Install
High velocity of hp printer help posts and very targeted with great response times. Getting answers on legacy problems or exotic problem solving is a bit more challenging.
#2
http://www.copytechnet.com/forums/hp/
Managed by a smaller group of regular technicians. It has some of the most experienced gritty techs with lots of Field service skills and very friendly. It has 2734 threads and 14068 Posts by over 62,980 Members.
#3
http://www.laserprinterhelp.net/
Our very own comprehensive forum and other online resources to help educate technicians on legacy models as well as the latest laser imaging technologies. Search Symptoms to Solutions Support Database. Utilized by over 330,000 users from just about every country on the planet.
#4
https://www.tek-tips.com/threadminder.cfm?pid=697
Tek-Tips is the largest IT community on the Internet today! Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet! Good all around choice rich discussion and a deep forum with a wide array of IT related issues.
These are my top 4 HP printer help websites and forums. If you have one that is not listed and believe it should email me, and I will take a look.
I am not recommending people subscribe to one or another. I find it best to work with all of them.
Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
Tek-Tips is the largest IT community on the Internet today! Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet! Good all around choice rich discussion and a deep forum with a wide array of IT related issues.
These are my top 4 HP printer help websites and forums. If you have one that is not listed and believe it should email me, and I will take a look.
I am not recommending people subscribe to one or another. I find it best to work with all of them.
Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
Developing a Critical HP Printer Parts Stocking Strategy
HP Printer Parts Stocking Strategy
Ultimately, the printer service organization's stocking strategy is often a key opportunity. Our studies have found that 10% or more of spare HP printer parts purchased are never used. For example, parts are purchased for planned work, but any leftover spares are then placed in inventory "just in case" a future need arises. This leads to bloated inventories with not enough storage room or budget left for the team. This example and many others can derail asset reliability programs.HP Printer Parts
Where to start?
Most HP printer service organizations work diligently to make sure printer repairs and preventative maintenance procedures are completed.
Unfortunately, the stocking of spare HP printer parts generally does not support the organization very efficiently. After all, it is almost impossible to make permanent printer repairs without proper spare parts for the work.
Critical analysis
The 80/20 rule (also known as the Pareto principle) states that, for many events, roughly 80% of the effects come from 20% of the causes. The 80/20 Principle,which illustrated some practical applications of the Pareto principle in business management and life.
Within the printer parts industry we see that printer service companies purchasing 80% of there spending on 20% of the parts. We have seen this in every product category such as printer fusers, toner, maintenance kits and transfer belts.
What printer parts are you buying?
Ask your vendor for a HP printer parts usage report. Make sure it is from a significant enough time period to get accurate data. Important: Remove any parts that were spot buys for 1 time orders that you dont think you will see again in the future.
HP Printer Parts Usage Report
ItemNmbr Description % Total Purchases Qty
- CB506-67901 P4014/P4015/P4515 Fuser 5.9% 2370
- RM1-1082 4250/4240/4350 Fuser 4.0% 2661
- RM1-8395 M601/M602/M603 Fuser 3.8% 1328
- CE991AMAN LaserJet Enterprise M602N Printer 2.4% 204
- E6B67-67901 M604/M605/M606 Fuser Assembly 110V 2.0% 518
- CF064-67901 M601/M602/M603/P4034/P4035 Maintenance Kit 2.0% 470
- RG5-5750 9000/9040/9050/M9059 Fuser 1.8% 583
- CB388A P4014/P4015/P4515 Maintenance Kit 1.5% 470
- CF064-67901O M601/M602/M603/P4034/P4035 Maintenance Kit 1.5% 373
- CB388A P4014/P4015/P4515 Maintenance Kit 1.2% 313
- CF064-67901 M601/M602/M603/P4034/P4035 Maintenance Kit 1.2% 331
- CB388AO P4014/P4015/P4515 Maintenance Kit w/ OEM Parts 1.2% 315
- RM1-0037-000CN P4015/CP4525/M605/M806 Feed Roller 1.2% 18585
- RM1-6274 P3010/P3015 Fuser Assy 1.1% 470
Learn More
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
Wednesday, November 21, 2018
The Importance of ETN (Equivalent-to-New) Parts
Business printing is critical for communications and information sharing. Laser printers are one of the fastest, most inexpensive,feature-rich and mobile methods of sharing information. When an office printer goes down it could effect a company's ability to do conduct business.
How are Equivalent To New Parts (ETN) Used in the Office Equipment Industry
ETN parts begin with the process of collecting used printer parts. The parts are disassembled, cleaned and the worn sub-components are replaced. The part is inspected, tested and repackaged. Finally, the part is marketed and used to in the field service industry to repair a printer or multifunction device. Types of HP parts that ETN are Fusers, Circuit Boards, Covers, Paper Pickup, Paper Output Assemblies, Transfer Belts and even the printer itself.
The following .pdf document goes into detail of the ETN process for a HP P4014, P4015, P4515 Fuser assembly. A Look into P4015 Fuser
Why Do Service Companies and Users Purchase ETN Parts.
Cost Savings- ETN printer parts can save buyers 20%-60% when compared to alternatives.
Improved Availability of Parts- Many times, Field Replacement Units or FRUs are not readily available in the market the device was sold for many reasons. ETN HP parts have historically improved the availability of printer parts.
Environmental Awareness & Resource Sustainability - ETN Parts are processed 2-3 times. More importantly, they keep electronic components out of our landfills and add mass and weight to the numbers of sustainability data collection .
Improving the Original Designs and Production Process -Companies can identify Original Equipment weak points and invest in solutions to eliminate these failures. Engineers develop new technologies and custom equipment to automate the manufacturing process. Over the years, these developments have improved parts over and above the level of quality of the OEM part they replace.
Just about all Original Equipment Manufacturers (OEM) do not distinguish between new and ETN parts for Field Replacement Units (FRU) parts. One of the top OEMs, HP states in the Warranty and Support Guide,
Other Helpful Resources
- Paper Jam Solutions For Laserjet Printers
- Printer Service And Parts Glossary
- Printer Service Error Codes
What Original Equipment Manufacturers (OEM) Support ETN Programs
ETN programs help OEMs achieve their sustainability goals and more importantly the programs help reduces cost . OEMs that utilize ETN parts include:
Xerox
Ricoh
Toshiba
Hewlett Packard
Lexmark
Most original equipment manufacturers have embraced ETN parts so much, many of them do not distinguished between new and ETN products within their warranty programs.
HP printer parts such as printer fusers
Metrofuser is a leading innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. HP printer parts such as printer fusers, printer maintenance kit and other hp printer replacement parts. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit metrofuser.com. .
Visit The At a Glance HP M607 M608 M609 Maintenance Kit
HP M607 M608 M609 Maintenance Kit
https://www.metrofuser.com/hp-m607-m608-m609-maintenance-kit
Visit Our At a Glance M604 M605 M606 Maintenance Kit Web
Visit Our At a Glance M604 M605 M606 Maintenance Kit Web Page https://www.metrofuser.com/hp-m604-m605-m606-maintenance-kit
Visit Our At a Glance M601 M602 M603 Maintenance Kit
Visit Our At a Glance M601 M602 M603 Maintenance Kit Web Page https://www.metrofuser.com/hp-m601-m602-m603-maintenance-kit
Tuesday, November 20, 2018
Visit Our At a Glance P4014 P4015 P4515 Maintenance Kit Web Page
Visit Our At a Glance P4014 P4015 P4515 Maintenance Kit Web Page
https://www.metrofuser.com/p4014-p4015-p4515-maintenance-kit
https://www.metrofuser.com/p4014-p4015-p4515-maintenance-kit
7 Essential Steps for Reducing Callbacks And Building a Service Based Culture
Will DeMuth helps printer service organizations maximize service costs and reduce call backs through product placement, training, and advisory services. Will has 20+ years of product leadership experience and is part of the greatest operational team in the industry. His company Metrofuser has been honored with 20+ Leadership and Industry Awards.
In the printer service industry, there are 2 types of technicians: diagnostic technicians, and part swappers. Most service teams have realized that developing a group of technicians who can troubleshoot is essential for driving growth.
That’s why service leaders must do their part to create an environment where their technicians can operate like finely tuned machines who can diagnose the most common and probable symptoms and — in the process — reap rewards for the entire team.
By following these five crucial steps, you can reduce call backs and foster a successful diagnostic culture within your service team.
1) Technician Training
We can measure the cost of training, but we can’t measure the cost of untrained employees. Firefighters, soldiers, police officers and EMT’s spend most of their work time training.
Why? The fact is they can’t afford to make mistakes, they deal with life
In the printer service industry, there are 2 types of technicians: diagnostic technicians, and part swappers. Most service teams have realized that developing a group of technicians who can troubleshoot is essential for driving growth.
Part swapping will get you only so far. But being a successful technician ain’t easy. There are many variables that affect devices. Types of paper, toner, power and preventive service all impact the outcome and performance of a service organization.
By following these five crucial steps, you can reduce call backs and foster a successful diagnostic culture within your service team.
1) Technician Training
We can measure the cost of training, but we can’t measure the cost of untrained employees. Firefighters, soldiers, police officers and EMT’s spend most of their work time training.
Why? The fact is they can’t afford to make mistakes, they deal with life
and death, injuries, and emergencies so they practice, practice, practice. That allows them to quickly evaluate a situation, make a decision based on their training and get a planned positive result the first time. Repetition is the mother of learning, the father of action and that makes it the architect of achievement.
2) Source Quality Parts
There is nothing more frustrating to a technician than replacing a part and still having a problem, opening a box and seeing a broken part, or getting the wrong part and having to explain to a customer why they have to come back.
Parts should be 100% post production tested before you get them. Technicians should make it a habit to check parts BEFORE leaving to go to the customer. They should check with tech support if they are unsure of a part name or number.
3) Thorough Testing
Before starting and after repair completion, testing EVERY function of a machine allows the technician 2 things: First, by testing every function of the machine before starting he can point out to a customer something else that is wrong with a machine and the tech will not get blamed for breaking the part or causing the problem during the repair (the tech will also have an opportunity to up-sell the customer).
Second, by post testing he can check every function and show the customer that everything works correctly and answer any questions the customer may have be
fore leaving.
Helpful Resources
4) Educate The User
An overwhelming number of repairs are caused by customers improperly using a machine, for example running labels out of tray 2, 3 or 4 instead of the MP tray.
Taking the time to explain the positive reasons to follow the manufacturer’s recommended method for running labels (or whatever the cause of the problem is), helps the customer to keep from repeating mistakes.
5) Preparation
There is no substitute for preparation. There is a good reason the Boy Scout Motto is “Be Prepared”. Having a stock of top quality, high mortality parts with the tech at all times is essential. Techs having TekSuite on their smart phone or tablet for reference is vital.
2) Source Quality Parts
There is nothing more frustrating to a technician than replacing a part and still having a problem, opening a box and seeing a broken part, or getting the wrong part and having to explain to a customer why they have to come back.
Parts should be 100% post production tested before you get them. Technicians should make it a habit to check parts BEFORE leaving to go to the customer. They should check with tech support if they are unsure of a part name or number.
3) Thorough Testing
Before starting and after repair completion, testing EVERY function of a machine allows the technician 2 things: First, by testing every function of the machine before starting he can point out to a customer something else that is wrong with a machine and the tech will not get blamed for breaking the part or causing the problem during the repair (the tech will also have an opportunity to up-sell the customer).
Second, by post testing he can check every function and show the customer that everything works correctly and answer any questions the customer may have be
fore leaving.
Helpful Resources
- Paper Jam Solutions for Laserjet Printers
- Printer Service And Parts Glossary
- Simple Steps To Isolating Printer Image Defects And Free Printable Tools
- More Error Codes
4) Educate The User
An overwhelming number of repairs are caused by customers improperly using a machine, for example running labels out of tray 2, 3 or 4 instead of the MP tray.
Taking the time to explain the positive reasons to follow the manufacturer’s recommended method for running labels (or whatever the cause of the problem is), helps the customer to keep from repeating mistakes.
5) Preparation
There is no substitute for preparation. There is a good reason the Boy Scout Motto is “Be Prepared”. Having a stock of top quality, high mortality parts with the tech at all times is essential. Techs having TekSuite on their smart phone or tablet for reference is vital.
Prequalifying calls to the client, asking specific questions and having the client voluntarily perform minor testing helps to narrow the problem. Calling tech support prior to leaving for the repair if they are uncertain of any aspect of the customer complaint and during the repair helps the tech bring the correct part and solve problems in one call. Review the device history is possible.
6) Collaborative Diagnosis
Create an environment of open consultation. The medical profession practices this extensively. On the more challenging cases, doctors will often utilize a collaborative diagnosis approach. Reach out to colleagues or call the various technical support resources. Put your ego aside and bounce ideas off each other.
7) Log Results
Technicians should take notes or keep a log of failures & the solutions, especially on the more uncommon and unusual problems. Overtime, this knowledge base will reduce misdiagnosis and could become a powerful differentiator.
6) Collaborative Diagnosis
Create an environment of open consultation. The medical profession practices this extensively. On the more challenging cases, doctors will often utilize a collaborative diagnosis approach. Reach out to colleagues or call the various technical support resources. Put your ego aside and bounce ideas off each other.
7) Log Results
Technicians should take notes or keep a log of failures & the solutions, especially on the more uncommon and unusual problems. Overtime, this knowledge base will reduce misdiagnosis and could become a powerful differentiator.
Metrofuser is a leading global innovator, manufacturer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hp printer parts, printers and printer repair training. Parts include hp printer parts such as printer fusers, printer maintenance kits and other hp printer replacement parts. The company's, customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
Tuesday, August 01, 2017
Metrofuser's Printer Repair Training Certification Now Backed By Digital credentials.
Metrofuser's Printer Repair Training Certification Now Backed By Digital credentials.
Elizabeth, NJ– August 1st, 2017 – Metrofuser, a leading global innovator, re-manufacturer and marketer of printer solutions announced the companies printer repair certification is now Backed By Digital credentials.
Certification Backed By Digital Credentials
Digital credentials / certification, also known as open badges, are the newest way for professionals to share their achievements and skills in the marketplace. You can share your credential on your email signature, LinkedIn profile, Facebook page, website, blog or other platform. Anyone who views it may click on it and be brought to a customized, individual verification page, which confirms who the credential was issued to, when it was issued, what was involved in earning it, and what it qualifies the earner to do.
When someone completes one of our printer service courses and meet the requirements they earn a Digital Credential, essentially a badge icon with our logo and the name of the course.
The secret sauce here is that each Credential has unique code embedded in it. Technicians and Support personal can place these Credentials on their email signatures, LinkedIn pages, blogs, websites, or Facebook pages. Anyone who clicks on it is brought to a secure Verification Page, which lists the person’s name, the date they earned it, what coursework they studied, and what it qualifies them to do.
The secret sauce here is that each Credential has unique code embedded in it. Technicians and Support personal can place these Credentials on their email signatures, LinkedIn pages, blogs, websites, or Facebook pages. Anyone who clicks on it is brought to a secure Verification Page, which lists the person’s name, the date they earned it, what coursework they studied, and what it qualifies them to do.
Benefits to the Credential Earner
For the person who earns the Credential, the benefits are obvious: just about anyone you come into digital contact with can learn a great deal about what skills you’ve mastered, with a single click. When that in-house executive sees the level of detail of a given course you’ve completed, they’ll know right away that what you do can’t be accomplished by a secretary
- Identity Verification ensures credibility and authenticity
- Shareability and Marketable- Share achievements on Facebook, LinkedIn, Onforce.com, Workmarket.com, Fieldnation.com, FieldSolutions.com and others.
- Evidence and testimonials substantiate achievement
- Highly accessible; anyone with access to the internet or a mobile device can earn and receive their credentials digitally.
- Secure and Authentic- Metrofuser's Digital Badges are created through a Yardstick’s T2 platform that utilize the best digital credentialing architecture in the industry and adheres to and is fully Mozilla OpenBadge compliant. When the Digital Badge is clicked on, it brings the user BACK to the issuing web site, displaying the authenticity of the badge for proper verification.
Benefits to the Companies that outsource service
For the employer, aside from instant verification, it gives them the ability to quickly see if the material mastered is the right match for their job opening, whether full time or freelance.
If you’re a service company looking to hire someone or subcontract work outside your service area, seeing that a candidate earned their credentials on a particular model tells you they covered high mortality parts, engine specific troubleshooting, maintenance, resets, and disassembly/reassembly and backed by the technical support department of a world class parts manufacturer.
If you’re a service company looking to hire someone or subcontract work outside your service area, seeing that a candidate earned their credentials on a particular model tells you they covered high mortality parts, engine specific troubleshooting, maintenance, resets, and disassembly/reassembly and backed by the technical support department of a world class parts manufacturer.
For a corporate recruiter looking for a HP technician that can add printers to a network, the HP Network Printer Communications
Upcoming Dates
Sept 11-15, 2017 Elizabeth, NJ
Oct 16-20 2017- - Santa Ana, CA
Dec 4-8, 2017 - Elizabeth, NJ
About Metrofuser
Metrofuser is a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include remanufactured laser printer parts, remanufactured printers and service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years.
©2017 Metrofuser (USA)
Monday, February 15, 2016
Metrofuser Catalog
New Metrofuser Catalog Features Most Expansive Product Offering Ever
ROSELLE NJ, April 20th, 2015 printer parts and solution firm Metrofuser is pleased to announce the release of the latest edition of the company’s product catalog. The new catalog design showcases the various solutions Metrofuser offers, including the latest in tools and equipment, parts printer repair training, technical support, diagnostics and shop and technician solutions.
In 2003, METROFUSER started building a culture committed to exceeding the expectations of its customers. This catalog serves as a comprehensive overview of the company, culture, signature products and solution services.
To order your copy of the new product catalog, contact your Metrofuser account representative today. New dealers are welcome to download it at Metrofuser.com.Download Catalog
In 2003, METROFUSER started building a culture committed to exceeding the expectations of its customers. This catalog serves as a comprehensive overview of the company, culture, signature products and solution services.
To order your copy of the new product catalog, contact your Metrofuser account representative today. New dealers are welcome to download it at Metrofuser.com.Download Catalog
Metrofuser a leading global innovator, manufacturer and marketer of printer parts, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include Metrofuser remanufactures laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon brands. The company's customers include office equipment dealerships, online retailers, repair centers and MPS service providers nationwide. Metrofuser has been named to Inc. Magazine’s fastest growing companies five consecutive years. For more information, visit http://www.metrofuser.com.
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