Tuesday, September 20, 2011

Metrofuser Reveals Existence of Chaos Labs and Invites Participation

September 25th , 2011--Roselle NJ— Laser printer parts manufacturer Metrofuser (www.metrofuser.com) has announced the existence of its internal research development group Chaos Labs. The company is communicating its existence as well as linage of developments past and present and to invite participation on future ventures.


Chaos labs began in 2005 behind closed doors and has been been on the forefront of many early stage product prototypes and developments. The research Lab has quietly developed and tested product prototypes and solicits feedback on how the technology could be used or improved. The group is responsible for inventing and productizing many well know industry solutions and quality initiatives.


Current and Expansive Portfolio;
AntiTear™ Technolgy
SIG™ Contact Finishing
ZeroSet Technology
Saber™ Harnesses Testing Technology
Flash-It™ Transfer Kits Reset Tool
GenWare™ Firmware Optimization
Aretium™ Polymer Adhesives
Quadriga™ Thermobaric Coatings
Terminal Testing™
Continuity Coatings™

Open invitation
Metrofuser's Chaos labs is actively working with leading organizations at engineering Universities and technology companies on projects that have promising commercial viability for internal or external use. The firm invites like minded organizations to contact Will DeMuth Chief Operating Officer to discuss opportunities. "We are expanding the pace and diversity of solution development." said DeMuth "opening the doors to outside expertise is the first step".

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies four consecutive years. For more information, visit http://www.metrofuser.com, or call 888-FUSERS-1 Ext 107

Monday, September 12, 2011

Metrofuser Adds Xerox Printer Repair Training Course

Metrofuser Adds Xerox

Printer Repair Training Course

Hands-on training for Xerox printers now available



Roselle NJ – September 12th, 2011 Laser printer parts manufacturer Metrofuser (www.metrofuser.com) announced the addition of a hands-on Xerox training classes to its ServicePLUS program. These courses will count toward the ServicePLUS factory certification. The courses are available at the customer location or in the companies Santa Ana, CA and Roselle NJ training centers. Models covered include;



· Phaser 4500/4510

· Phaser 6300/3060/6360



Metrofuser's ServicePLUS Training is a compilation of collaborative disciplines, parts theory, service management and general printer repair. Our classes provide students with hands-on, real-life scenarios challenging them to repair everything possible for each technology element with their own hands. Students break it, fix it, install it, troubleshoot it, integrate it, migrate it, upgrade it and deploy it. That’s what makes Metrofuser's ServicePLUS Training better than others.



Metrofuser's ServicePLUS Training will provide technicians with all of the comprehensive tools needed by a novice and will prove to be more than sufficient for the industry expert looking to get certified. This includes one of the only suites of courses covering the management side of the field service industry. This integration between the parts and service industries has allowed us to author training so comprehensive it is backed by three types of certifications: Certified Imaging Specialist, Independent Service Professional, and Service Management Professional. These certifications provide a competitive edge by elevating the expertise of your team above and beyond that of your competitors.



Get Certified
Simply put, a technician that becomes certified has verified their professional ability relating to installation and support of network laser printers. This proof shows employers and clients that you posses the knowledge needed to service equipment right –the first time! Whether you are an entry-level or experienced technician, support printing and document imaging devices as only part of your job or are interested in expanding your credentials, Certification offers proof of your skills. All students will receive Certificate of Achievement for taking the course only thru passing the test you will be awarded a certification. Our Certifications include Service Manager Professional (SMP), Independent Service Professional (ISP) and Certified Imaging Specialist (CIS).



Who Should Attend?

· Entry-level technicians

· Help desk personnel

· Government technicians

· Repair / call center personnel

· Hardware manufacturer technicians

· Copier technicians

· Sales/Customer service personnel

About Metrofuser
Metrofuser remanufactures and distributes laser printer parts, remanufactured printers and offers service training for HP, Lexmark and Canon laser printers. The company offers a broad array of laser printer products from its Eastern and Western distribution hubs including fusers, maintenance kits, boards, and paper handling assemblies. Metrofuser has been named to Inc. Magazine’s fastest growing companies for three consecutive years. For more information, visit http://www.metrofuser.com.

Friday, September 02, 2011

A Critical Look at Total Solution Vendors for MPS, Parts, Toner and Service

Best in Breed vs Total Solution
A Critical Look at Total Solution Vendors for MPS, Parts, Toner and Service




The MPS “Total Solution” model currently being marketed has some customers asking questions. Metrofuser investigated this issue and prepared this article to help educate and inform.

While MPS is an undisputedly viable method of managing and selling services, the execution of locking in a single vendor to provide toner, parts and service may effect your business adversely. Here’s why.

MPS has a substantial learning curve, and requires significant investment of time and money to implement and launch. It is extremely difficult to make changes once started down the path. It is no coincidence that companies are trying to bundle parts and services to capture/own the customer. Dependence on MPS may lead your organization to compromise quality, free market pricing and service for parts, toner and MPS.

All vendors have strengths and weaknesses. The goal is to know and operate with the right partners in their sweet spots and avoid the sand traps. The idea that one company can do all these things well is counter factual.

The goal of parts and services bundlers is to offer a laundry list of “Disneyland” services (some you will never use) with the hopes it will overwhelm the decision maker and overtake critical reasoning. History and recent events tell otherwise.

Critical Chain Weakness
One weak or undeveloped tooth on the cog of the MPS total solution can jeopardize or bring the whole system down. Poorly remanufactured parts or toner can wreak havoc on the entire system. While MPS is new and promising it is incidental to the customer. The service, parts and toner you provide are critical to the long term relationship.

Historical Weakness/Threats of The Total Solution Model

* Laggards in New Product Development within each cog.
* Slow to no improvement to correct original engineering design flaws.
* Multi person problem resolution challenges.
* Possible abandonment or lagging versions of integrated technology.
* Critical breakdowns more likely with over dependence.
* Next integration cog may be your industry or your customer.
* Layers of management between customer and leadership.


The Solution
Survival of the fittest. The best in breed model is time tested, proven and typifies the best of free markets. Vendors that under perform can be replaced like a puzzle piece as needed with little disruption to your business. Choice and the ability to pick up and switch is the greatest asset we all have and should be guarded as such.
It is notable that the Total Solution model is growing more and more out of fashion. HP is breaking away from the PC market and Motorola, ITT all split off pieces.